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Advisor, Indigenous Patient and Family Engagement, Neonatal Intensive Care Unit (NICU) - BC Women’s Hospital & Health Centre


Advisor, Indigenous Patient and Family Engagement, Neonatal Intensive Care Unit (NICU)

BC Women’s Hospital & Health Centre

Vancouver, BC

In accordance with the Purpose, Vision, Values, Coast Salish Teachings and strategic directions of PHSA, eliminating Indigenous-specific racism and discrimination, diversity, equity, inclusion, and safety, including both patient and employee safety are priorities and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety, including Indigenous Cultural Safety, is inherent in all aspects of this position.

The Advisor, Indigenous Patient and Family Engagement (IPFE) reports to the assigned Senior Director or Program Manager is responsible for developing, evaluating and sustaining engagement partnerships and opportunities between Indigenous patients, their families and/or supports, and healthcare providers and staff of the assigned program. The role builds awareness of Indigenous perspectives, bringing a lens of Indigenous cultural safety, diversity, equity and inclusion to the identification, exploration, education and resolution of identified areas for improvement. Working independently and in collaboration with healthcare leaders and practitioners, the Advisor IPFE supports and co-leads the development, implementation and evaluation of Indigenous patient experience and engagement strategies and activities for current and past Indigenous parents, families and support persons with the goal of creating a quality experience for Indigenous families.

Drawing on their unique experiences and ways of knowing, the Advisor IPFE welcomes, invites and offers peer support through information sharing, advocacy, and connecting patients and families with parent and family programing and Indigenous specific resources during their stay in the assigned specialized C&W area. The role supports program leaders and members of the health care team and support staff to create a safe and welcoming environment for Indigenous patients, families and supporters. The role facilitates meaningful partnerships, and mentors healthcare professionals to support active Indigenous stakeholder (patient, parents, families and supporters) participation in feedback, patient and family centered care initiatives, service planning, delivery and evaluation to support the ongoing development and advancement of an integrated model of patient and family centered care.

The Advisor, IPFE has a comprehensive understanding of the relationship between engagement, patient safety, improved patient and family experience, and patient and family health outcomes. and has respect for, and believes in the value of the patient and family and recognizes the parent (or designated caregiver) as the primary decision maker for their child, and a key member of their child’s core care (healthcare) team.

What you’ll do:

  • Maintain a specific focus towards understanding and supporting Indigenous families’ unique healthcare experiences of the assigned specialized C&W area.
  • Build sustainable relationships with past and present Indigenous families in the program and advise program and applicable leadership on how to support the growth of patient, parent, family supporter/community networks in consultation with the patient experience teams and stakeholders.
  • Provide proactive, holistic opportunities for Indigenous patients, parents, family/supporters to share their experiences and wisdom with the healthcare team for improved services and related initiatives. Develop relationships based in respect, reciprocity and collaboration.
  • Identify potential Indigenous patient and family concerns arising from existing systems/practices to program medical and administrative leadership, and collaborate to reach acceptable resolutions. Use feedback from families to identify and inform service improvement opportunities.
  • Refer families to the Indigenous Patient Navigator Service as appropriate.
  • Participate and contribute to the evaluation of engagement partnerships and opportunities between Indigenous patients and/or their families and healthcare providers and staff of the assigned program.
  • Participate in the development of culturally relevant information and educational materials developed for families, staff and providers.   
  • Support Indigenous families with new volunteer initiatives in the programs and collaborate with initiative leadership to support new volunteer opportunities, including opportunities to bring Indigenous worldviews into the program’s healthcare setting.

What you bring

  • Pursuant to Section 42 of the British Columbia Human Rights Code, preference will be given to applicants of Aboriginal Ancestry. Please self-identify within your resume or cover letter.
  • Comprehensive knowledge of Indigenous Peoples history, cultures, communities, an understanding of the harms of colonization,  systemic racism, social determinants of health, Indigenous health policy and familiarity with the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), and the Truth and Reconciliation Commission of Canada (TRC) calls to action.
  • Understanding and appreciation of Indigenous worldviews, holistic perspectives of health and traditional wellness practices.
  • A level of education, training and experience equivalent to high school graduation combined with related courses and 5 years of related experience.
  • Lived experience as an Indigenous person or knowledge of health care, communities and experience as a patient or parent, or family member and/or supporter of a child of a healthcare program.

You are also:

  • Work collaboratively and communicate effectively within an inter-professional care team that includes patients, parents and their families, other staff members, and members of the community.
  • Share knowledge and experiences to diverse groups of health care professionals; exercise discretion; fosters trust for patients, families, and health care professionals. 
  • Be self-directed, strategic, collaborative, flexible, organized and highly motivated and visionary.
  • Operate related equipment and applicable software. 
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time (until October 4, 2024)

Salary Range: $67,861 - $97,550/yearThe starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan.

Location: 4500 Oak St, Vancouver, BC V6H 3N1

Applications will be accepted until position is filled.

Hours of Work: Monday to Friday; 0900-1700

Requisition Number # 153692E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.

BCW is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA and BCW are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of October 20, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day


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