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CST Peer Mentor – Clerical Support, Forensic Psychiatric Regional Clinic – Vancouver, BC


CST Peer Mentor, Clerical Support - Minimum and Medium Security Units
BC Mental Health & Substance Use Services
Vancouver, BC

The Clinical & Systems Transformation (CST) Project is one of the largest health care projects in British Columbia's history. It is a joint undertaking between the Provincial Health Services Authority, Vancouver Coastal Health, and Providence Health Care to complete a significant transformation of clinical practices and systems. This is an exciting project that will deliver key benefits for our patients, health care providers and health organizations. We are looking for Nurses, Social Workers and Clerical Support to join us for the first phase of implementation at the Forensic Regional Clinics and Programs.

As a CST peer mentor, you will be a spearhead for sharing knowledge and improving patient care across the province! In these roles, you will be trained to support front-line clinicians on the new Cerner clinical information system as well as providing coverage to enable staff to attend training for the new system. You’ll be part of the first group to learn and use the new system and be able to share your knowledge and expertise with your colleagues before implementation across our programs. Some of the peer mentor positions will be located in the Lower Mainland but will support the Regional Clinics across the province, both virtually and in-person.

Please note that the posting location is Kelowna however there is opportunity to discuss other areas within the Interior

Work days: Shifts will be Monday to Friday from 8:30am to 4:30pm.

Days off: Days off will be Saturday, Sunday and Statutory Holidays

This is a temporary full-time position, beginning March 4, 2024, and with an approximate end date of June 28, 2024.

What you’ll do

  • Transcribe a variety of medical dictation, including correspondence and reports to Court, Review Board, and all clinical reports, notes, and correspondence according to pre-set format, protocols, and deadlines. Use methods such as typing material from Dictaphone or handwritten notes, and edit output for accuracy. Forward completed documents to designated team members according to departmental procedures and make corrections as requested. Forward completed and signed reports to appropriate Court Registries and other outside agencies. Enter data into the typing log to track completed reports.
  • Provide reception services by operating a multi-line reception switchboard, ascertaining the nature of business, responding to inquiries, taking/relaying messages, and redirecting callers to appropriate personnel. Provide basic information regarding the Service mandate, greet and respond to all clients and visitors arriving at the Clinic, and direct and notify the appropriate staff of their presence. Document information on client files, such as when a client requests to change their appointment time or if a community member phones to provide information on a client.
  • Process referrals and enter client data into computer systems, databases, and other software programs under the direction of the Supervisor according to established procedures. Use methods such as issuing client identification numbers, ensuring that necessary documentation is provided, and notifying the referral source of any deficiencies. Identify duplicate records, obtain or clarify missing or questionable information, and correct errors and omissions in client demographic data in computer systems.
  • Maintain client charts according to established procedures by performing duties such as receiving documentation, creating clinical records using appropriate forms/layout, and ensuring material is labeled with patient information. Check charts for loose papers and monitor documents, including progress notes and medication orders, for completeness, signature, and dates. Return items with outstanding items to appropriate staff member. Thin clinical records, file documents into relevant sections, replace or repair old/damaged charts, and complete the clinical record upon discharge, ensuring all records are assembled. Coordinate and prepare client charts for off-site storage. Initiate retrieval requests and organize the return of records to storage.
  • Maintain schedules and perform event and program tracking by logging into and reviewing electronic calendars/schedules. Monitor upcoming deadlines and appointment dates, including court assessments and Review Board, and provide reminders to applicable staff as appropriate.
  • Type a variety of non-technical material, such as general correspondence, forms, lists, memorandums, and notes from handwritten drafts or Dictaphone. Use word processing software and distribute material as required.

What you bring


  • Grade 12, graduation from an approved program in medical transcription and one (1) years recent, related experience, or an equivalent combination of education, training and experience.

Skills and Knowledge

  • Ability to keyboard at 60 wpm
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Physical ability to carry out the duties of the position.
  • Ability to organize work.
  • Ability to operate related equipment.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have:  Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.)

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary Full-Time (1.00 FTE) until 28th June 2024
Wage: $27.48 per hour
Location: 307 West Broadway, #300, Vancouver, V5Y 1P8
Applications will be accepted until position is filled.
Hours of Work: 
Monday-Friday, 08:30-16:30

Requisition: #158154

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BCMental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.

BCMHSUS is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.


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