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Manager, Web Strategy (Communications & Engagement)


Manager, Web Communications & Engagement - E02142 | Salary Range: 9

We are working to create a digital experience that is accessible, culturally safe, inclusive and welcoming for everyone seeking the specialized health care services of the Provincial Health Services Authority. As a manager on the Communications & Engagement team, you’ll oversee our ecosystem of websites, in partnership with technical teams, and support the renewal of our websites in a new cloud-based Drupal environment. You’ll also oversee our intranet, which is the hub for more than 26,000 employees across the province. This is an exciting time to lead and grow a team of web content strategists, and make a difference in the lives of patients, clients, families, employees, health professionals and health-sector partners across British Columbia.

Using an inclusive and anti-racist lens, the successful candidate will be a courageous leader and a role model for compassionate and culturally safe communication, collaboration and teamwork, and thoughtful engagement across different areas of the communications team and the broader organization. You are a supportive team player who views your role as helping and enabling your colleagues’ success, as much as securing support for your own.

This is a role for a proven self-starter who has strong attention to detail, takes initiative to creatively identify and execute on opportunities, and possesses true savviness in knowing how to prioritize competing interests. We guarantee it will be a fulfilling role where you’ll never be bored!

The fine print

Job Type: Full-Time, Permanent

Salary Range: $102,938 - $147,974 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
1333 W Broadway, Vancouver, BC V6H 4C1 (Hybrid)
Closing date: 
Applications accepted until position is filled
Hours of Work: 
0900-1700, Monday to Friday (Flexible)
Requisition # 

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What you’ll do

Reporting to the Senior Director, Communications & Content Services, you will manage an ecosystem of websites including and all of its program and service websites as well as the employee intranet.

Together with a growing team of web content strategists, you’ll ensure that website and intranet content is user-focused and aligned with organizational strategies and standards. Your approach to content design will include user experience (UX) methodologies, web content development, information architecture, search engine optimization, plain language and WCAG accessibility best practices.

You’ll thoughtfully balance the maintenance of our websites with the roadmap for renewal as we migrate to Drupal over the coming years. This will require close collaboration with website sponsors, senior and executive leaders, and communications team members across programs, and the creation and implementation of new content governance processes and change management plans to ensure websites are supporting program goals.

You will also occasionally participate in a scheduled roster to help cover PHSA’s after-hours website needs.

What you bring


  • A level of education, training, and experience equivalent to a university degree in communications, journalism or a related field.
  • 7+ years of communications experience in a large, multi-site unionized environment. Previous experience with a public sector organization is an asset.
  • Education or experience related to Diversity, Equity and Inclusion and Indigenous-specific anti-racism, is a strong asset.

Skills & Knowledge

  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
  • Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
  • Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
  • Demonstrated ability to develop and execute website strategy, including content governance, user experience activities, analytics, WCAG accessibility standards. Experience with Drupal is an asset.
  • Demonstrated ability to research and write creative and compelling copy for a variety of applications, including digital channels.
  • Demonstrated ability to create and execute strategic communication plans, and to respond to the needs of leaders, team members and partners in sensitive situations supported by acute awareness of the impact of actions.
  • Demonstrated knowledge of legislative policy development and processes of various levels of government, ability to meet tight deadlines, work under pressure, and handle highly confidential and sensitive issues with tact and diplomacy.
  • Demonstrated ability to lead and support team members with respect, compassion, and humility.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.


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