Senior Systems Specialist, Executive Support - BCEHS

Senior Systems Specialist, Executive Support

BC Emergency Health Services

Vancouver, BC

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Senior Systems Specialist, Executive Support, reports to the Director of Technology Operations and Client Services or designate and is responsible for the day-to-day technical support to BCEHS Board of Directors and the BCEHS Executive Team. The Senior Systems Specialist, Executive Support regularly attends Board and Executive Team meetings and is responsible for overseeing, planning, establishing and maintaining the technical components and infrastructure at these meetings, where sensitive and confidential information is discussed. This role communicates with staff and stakeholders at all levels to ensure requirements are met. The Senior Systems Specialist utilizes specialized technical skills to troubleshoot and implement system upgrades, tuning, maintenance and support of infrastructure systems to achieve the highest level of performance, security and stability of systems. The Senior Systems Specialist also responsible for recommending specialized and innovative solutions, providing technical consulting, preparing technical whitepapers and developing business cases to assist with decision making.

What you’ll do

• Provides direct technical support to BCEHS CAO, BCEHS ELT, BCEHS ELT EA’s, BCEHS Board Chair, BCEHS Board Members and Board Liaison by gathering and testing various tech equipment and providing support during Board Meetings.
• Configures/supports/moderates and setup AV Meetings at the BCEHS Virtual Way building. Sets up and moderates BCEHS Town Halls and Leaders Forums specific for the CAO.
• Supports all AV Rooms at BCEHS Corporate office on all floors. These include, Video conferencing including using Skype, Zoom and Teams and laptop/ in room PC presentation equipment.
• Oversees planning, establishing, and maintaining the technical components and infrastructure necessary to support the Board and Executives on various technological platforms.
• Provides specialized technical troubleshooting and support of approved Apple devices, and coordinates and supports implements system upgrades and system tuning to ensure maximum performance, security and stability of organizations approved desktops/laptops/VOIP devices/Wi-Fi AP’s and switches.
• Provides technical consulting, and proposes recommendations related to the acquisition of new systems and standards or the implementation of new applications on existing systems. Develops business cases that assist decision making processes. Installs, configures, tests and maintains hardware and software in support of approved projects.
• Provides training and orientation and develops supporting instructional material for ELT and their related hardware and software usage. Maintains an awareness of current information system trends and issues through literature review, contact with peers at other organizations and attendance at seminars, workshops, and educational programs.
• Assist with BCEHS user account management and other helpdesk tasks as required.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Bachelors’ Degree in Computer Science or a related field, plus five (5) years recent related experience in a large, complex information systems application environment
• Expert knowledge and understanding of core desktop and related technologies and strategies, including technology design, implementation equipment and support functions
• Knowledge of current information technology trends and systems.
• Knowledge of organizational policies and procedures, and ability to align and recommend technical solutions
• Ability to understand and clearly relate technical information and principals of operation to other members of the organization.
• Ability to analyze operational problems and recommend innovative solutions.
• Team player with well-developed interpersonal and communication skills.
• Customer focused with ability to facilitate and encourage cooperation between diverse stakeholders and skill sets.
• Demonstrated ability to build and maintain effective relationships.
• Self-directed, highly motivated, results-oriented and able to motivate others.
• Ability to prioritize and manage multiple tasks and projects.
• Ability to work in an environment in transition and act as an agent of change.
• Excellent written and verbal communication skills, accompanied by proven presentation skills in a corporate setting.
• Excellent analytical and technical skills.
• Understanding of the political climate of the enterprise and how the navigate accordingly.
• Ability to apply multiple technical solutions to business problems.
• Ability to quickly comprehend the functions and capabilities of new technologies.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $72,445 - $104,139 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 2955 Virtual Way #302, Vancouver, BC V5M 4X3
Closing date: Applications accepted until position is filled
Hours of Work: 0800-16:00 (Monday to Friday)
Requisition # 154748E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of February 21, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.