Application Remediator

Application Remediator

Workplace Tech and Services

Burnaby, BC

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Application Peripheral Testing and Acceptance (APTA) Lead, the APTA Test and Remediate role is responsible for leading the planning and execution readiness activities for assigned applications, databases and peripherals. This includes installation, testing (functional and user acceptance testing), remediation, packaging and quality assurance (QA) in a managed environment. The APTA Test and Remediate role engages and leads key stakeholders including clients, IMITS technical teams and Service Providers through the end-to-end APTA process providing thought leadership and expert recommendations to ensure that the solution meets the client’s clinical and business needs. The APTA Test and Remediate role will commit to and pursue continuous quality improvement according to IT Service Management best practices.

What you’ll do

• Plan and execute the end-to-end APTA process for assigned applications and databases including engaging clients, vendors, and IMITS Technical Teams to complete installation and testing (functional and user acceptance). Facilitate meetings and provide thought leadership including technical solutioning expertise to remediate issues and ensure operability in the HealthBC environment. Package and QA applications and databases
• Provide expert recommendations to clients to influence new solution acceptance for cases where issues cannot be remediated; obtain sign-off from clients and internal business application owners; guide delivery type such as Systems Center Configuration Manager (SCCM) or manual installation and package application accordingly
• Validate application requirements including licensing and versioning; identify software/peripheral dependency impacts by working with key internal stakeholders such as clients, IMITS Application Owners and Service Providers / vendors; conduct client interviews to collect their requirements exercising judgment to distinguish core clinical and business requirements from the broader requests
• Lead and engage IMITS technical teams, Service Providers and vendors to ensure readiness and holistic end-to-end delivery of solutions to the client. This includes performing project and change management activities; and implementing approved solutions and plans
• Maintain current knowledge on new developments in APTA techniques; evaluate internal application testing and remediation methodologies for gaps relative to emerging best practices; provide recommendations on opportunities for improvement; and share best practices with team members
• Develop Manual Installation Instruction Set (MIIS) and other related process documentation that add further insight and depth of knowledge to IMITS APTA function ensuring there is no negative impacts to clinical or business workflows
• Engage clients including senior site stakeholders and department managers, and maintain ongoing communication as part of fulfilling the role’s core accountabilities
• Complete application upgrades, provide issue resolution support and support special projects as required
• Participate in all required team, governance and client engagement meetings in support of fulfilling the role’s core accountabilities
• Adhere to direction, processes and requirements as defined by the APTA Lead as well as Manager Workplace Technology and Services
• Perform other related duties as required

What you bring

Qualifications

• A level of education, training and experience equivalent to a degree in information technology or related discipline. One or more certification in application packaging such as AdminStudio Certification. Five (5) to seven (7) years of recent related experience with IT disciplines from an enterprise environment in a large, complex, multi-site organization.
• Must have previous experience with application and database testing (both functional and user acceptance) and remediation
• Strong working knowledge in packaging methodologies including AdminStudio Repackager, Installshield, and Microsoft App-V sequencer
• Ability to translate clinical and business needs to technical solution requirements
• Ability to apply multiple technical solutions to resolve technical issues
• Excellent demonstrated analytical and technical skills
• Demonstrated experience in exercising strong communications and interpersonal skills to effectively relate to a diverse group of stakeholders
• Excellent organizational and time management skills
• Demonstrated experience in adhering to standardized procedures as well as strong process orientation
• Demonstrated experience in collaborating with diverse stakeholders, focusing on clients, and working in a cross-functional environment
• Experience with MS Office (e.g. Word, Outlook, Excel, etc.)
• Understanding of project management and change management as well as transformational awareness is an asset

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $72,445 - $104,139 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 0830-1630 (Monday to Friday)
Requisition # 162476E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of March 29, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.