Director, Cloud Centre of Excellence

Director, Cloud Centre of Excellence

Cloud Services

Burnaby, BC

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. PHSA embodies values that reflect a commitment to excellence.

The Director, Cloud Centre of Excellence reports to the Executive Director, Cloud Services and is accountable for leading cloud adoption and driving cloud-enabled digital transformation across the health authorities within British Columbia, aligning with our clinical and business operations and supporting other health authorities’ business objectives. This position plays a key lead role in the support of the Provincial Digital Health Cloud Centre of Excellence, ensuring a clear vision, governance and operational processes are established to support the development and use of cloud assets, frameworks, and services. This role works closely with peers, Chief Information Officers and leadership teams across the regional health authorities and First Nation Health Authority. Additionally, this role leads a group of technology experts and directly oversees the development, implementation, deployment, integration, and operation of solutions developed through code and automation in Cloud Services.

The Director, Cloud Centre of Excellence is a problem-solving and transformative leader of change and brings technical knowledge of cloud-based services, cloud modernization and cloud governance with proven standards of practice. They are primarily responsible for developing a long-term roadmap through understanding the health authorities’ business objectives and providing a broad range of cloud portfolio management services to PHSA and other health authorities within British Columbia. Additionally, they are responsible for educating and building support across leadership to achieve the operational goals and objectives for the consolidated organization. This position plays a significant role in the establishment and maintenance of strategic alliances, managed services, and partnerships with external technology providers, including communicating internally and externally to facilitate consensus and negotiate for advantages in resources or contractual obligations with vendors. This role oversees financial and resource management of the Cloud Services portfolio to ensure operational deliverables are on time and on budget.

What you’ll do

• Provides strategic direction and guidance to drive stabilization the transformation, integration and innovation of cloud technologies and services across the health authorities within British Columbia, including close collaboration with Clinical and Business leaders, finance, HR, and supply chain. Provides support for cloud adoption, as required by the relevant PDHIS or other health authorities.
• Oversees and leads the Provincial Digital Health Cloud Centre of Excellence and aligns with the overall DHIS strategy, including deploying and running modernized cloud-based services. Negotiates and builds strategic alignment with external service providers, and with CIOs at other health organizations to support and sustain investments in people and technology. Provides support for and accelerates the transition of legacy solutions to cloud platforms, as required by the relevant PDHIS or health authority product/project teams.
• Provides strategic contract management to the vendors that fall within the Cloud Services portfolio. Negotiates and builds strategic alignment with external service providers. Demonstrates strong vendor alliance management skills and provides commercial negotiation and management capabilities.
• Provides leadership and direction to adopt cloud technologies and further systems/technologies into PDHIS, as appropriate; to drive consolidation of key systems/technologies as appropriate; and to guide a wide array of technical resources through clarity of direction and intent.
• Provides leadership and guidance in the establishment and adherence of provincial cloud standards of practices, polices, and procedures in alignment with legislative requirements, PHSA mandates, and leading practices. Provides education and mentorship to support adherence to these requirements.
• Works collaboratively and effectively engages leadership across the PDHIS, wider PHSA organization, health authorities, various internal and external partner groups and partner organizations to achieve desired provincial technology services goals.
• Ensures that cloud standards of practices, polices, and procedures are followed and are in alignment with legislative requirements, PHSA mandates, and leading practices. Provides education and mentorship to support adherence to these requirements.
• Works as a leader within PDHIS and a key member of the Cloud Services team to further the purpose, vision and values of the organization and meet operational and strategic goals of PDHIS.
• Provides leadership to staff by fostering an atmosphere, which promotes and encourages employees to realize their maximum potential and encourages growth. Oversees all aspects of human resource management within the Cloud Services portfolio. Conducts employee performance reviews and completes appraisals for assigned staff. Oversees recruitment of staff and supports labor relations issues such as discipline up to and including termination. Ensures that human resource plans within the technology operations portfolio address the recruitment and retention issues for the organization.
• Manages annual operating and capital budgets and monitors overall Cloud Services portfolio expenditures for the effective and efficient utilization of the portfolio budget.
• Reviews analysis of activities, costs, operations and forecast data to determine the portfolio’s progress toward stated financial goals and objectives.
• Effects strategic decisions involving major segments of the organization and health authorities (VCH/PHC, FH, ISLH, IH, NH, and FNH), including operational direction, strategic plans, and outcomes for connected health services across the province. Leads and integrates the activities across each of these operational areas and health authorities in the face of conflicting requirements by boards where various operations and expectations must be balanced and managed.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s degree in Computing Science, Information Management, Cybersecurity or a related discipline, plus a minimum of seven (7) to ten (10) years of recent, related leadership experience in progressively more responsible technology management roles and complex infrastructure environments with a minimum of three (3) years leadership experience managing large cross-functional teams or an equivalent combination of education, training and experience.
• Understanding of various reports including Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), In Plain Sight, Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Models and supports full team commitment to Indigenous Cultural Safety and anti-racism. Demonstrates humility and heart-led leadership.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic, political, and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
• Demonstrated record of effective leadership of large matrixed organizations or other public sector environments.
• Leadership competencies in the areas of self, engaging others, driving change, achieving results, developing coalitions and systems transformation are required.
• Demonstrated excellent communication skills, ability to lead peers and team members within the context of a complex IT and delivery organization.
• Demonstrated track record to interact with senior executives and be a key member of a management team.
• Experience in working in collaboration with large vendors, managing external partnerships and vendor alliances. Establishes credibility and forms strong team and service relationships.
• Ensures effective utilization of financial resources and strives for efficiency and agility. Able to lead in times of fiscal restraint.
• Ability to manage expectations and establish boundaries. Drives innovative solutions.
• Demonstrates a willingness to question the status quo.
• Establishes credibility and forms strong team partnerships.
• Action oriented, able to anticipate the short and long-term consequences of strategies.
• Ability to manage several crises and urgent issues simultaneously.
• Understands the inner workings of a large organization/government, the Ministries of Health, the health authorities, and related organizations in terms of structure, process, and key partners.
• Ability to grasp the conceptual vision of the organization and work towards integrating strategic plans into that vision.
• Ability to work effectively with a broad range of situations, people, and groups.

Skills & Knowledge

• Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
• Models and supports full team commitment to Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety including oversight and commitment to education strategy.
• Collaborates with peers to ensure Indigenous-specific Anti-racism and ICSH are applied holistically through department as whole.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $141,146 - $202,898 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 0900-1700 (Monday to Friday)
Requisition # 174872E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of November 7, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.