IT Analyst, Server and Virtualization, Technology Services

IT Analyst, Server and Virtualization, Technology Services

Service Operations Centre

Burnaby, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The IT Analyst, Server and Virtualization performs a variety of complex duties related to configuration, maintenance, monitoring, and utilization of server and virtualization technologies and systems. Typical duties involve developing and documenting system specifications and procedures, performing monitoring, diagnosis, troubleshooting, maintenance activities for operating systems, virtualization services, file, print, application, web, messaging and database systems in addition to core infrastructure applications and functions such as storage, anti-virus and active directory by utilizing knowledge of server and virtualization management technology. The IT Analyst, Server and Virtualization develops specialized solutions, analyzing and diagnosing problems and formulating solutions requiring considerable knowledge of the complex computing environment to meet the organization’s server infrastructure and communication requirements and tests, maintains and supports infrastructure systems to achieve the highest level of server, workstation and system availability throughout the PHSA.

What you’ll do

• Maintains operating systems by performing tasks such as analyzing current systems and recommending adjustments and /or new systems to improve operating activities. Develops instructional material for operating systems and operations staff.
• Provides technical troubleshooting and support for a variety of environments including Microsoft Windows 2003/2008/2012/2016 server infrastructures and operating systems and virtualization technologies by performing tasks such as standardized building, scheduled changes, tuning and maintenance, analyzing and diagnosing problems and formulating solutions. Identifies unresolved issues and escalates to the Manager, following established problem management and change management processes. Implements solutions that promote the integration of technologies based on industry standards, and are compatible with PHSA’s network environment and standards.
• Verifies all incidences are logged by methods such as reviewing system automated alerts for priority assignment, logs incidents and resolves or assigns to another team.
• Performs performance monitoring/reporting and capacity planning/reporting as related to the Microsoft Windows server and virtualization environments by performing tasks such as running vendor supplied utilities to observe and record performance and utilization statistics.
• Implements system upgrades and system tuning to ensure maximum performance, security and stability of servers including capacity planning such as storage, processor and memory bandwidth for current and anticipated loads in response to policy/client requirements or technology related to server systems by performing tasks such as completing system usage analysis, forecasting and new technologies assessment and implementation.
• Develops technical support procedures, for areas such as server hardware and software installation and testing by performing tasks such as following industry best practices on hardware and software configurations.
• Develops and maintains system documentation by performing tasks such as the online creation of standardized documentation which describes in detail the server configuration and image standards used, in addition to the creation and maintenance of server hardware and software installation instructions.
• Develops and maintains documentation of items such as communication plans, scheduled downtime plans and emergency recovery procedures (ERP) by performing tasks such as creating and distributing IM/IT server related communications, organizing and implementing scheduled downtime events, and performing walk-through testing of existing ERP’s.
• Provides technical support related to the acquisition of new systems and standards and/or the implementation of new applications on existing systems by performing tasks such as completing hardware and software compatibility testing and making recommendations on configuration and support strategies.
• Performs a variety of duties related to infrastructure operations by performing tasks such as providing physical support to related Data Centre maintenance and upgrades to ensure all changes meet specified PHSA standards such as server rack mounting, network and power patch cabling and monitoring the completion of electrical work in computer rooms, by internal or external resources.
• Performs a variety of duties related to software distribution by performing tasks such as packaging and distributing software updates, including operating system and virtualization technology patches, fixes and drivers. Maintains and creates requested inventory queries such as systems management server (SMS) and crystal reports. Ensures workstation remote control capabilities are provided to support staff by performing tasks such as ensuring that it is incorporated into the standard workstation images deployed throughout the PHSA environment.
• Performs a variety of duties related to server monitoring by performing tasks such as the configuration and monitoring of utilities such as Microsoft Systems Centre Operations Manager and Hewlett-Packard Insight Manager and escalating and resolving alerts generated by these tools.
• Performs a variety of duties related to rapid deployment processes by performing tasks such as developing and maintaining standardized server imaging and deployment processes.
• Performs a variety of duties related to operating systems such as Microsoft Windows 2003/2008/2012/2016 including configuring and maintaining active directory group policies, Domain Name Service (DNS) and Dynamic Host Configuration Protocol (DHCP) administration.
• Performs a variety of duties related to application servers by performing tasks such as configuring, optimizing and maintaining business and/or clinical application servers.
• Performs a variety of duties related to the implementation of security policies, procedures and peripherals (Anti-Virus) by performing tasks such as security audits, infrastructure security best practices, server and workstation security hardening, site security assessments and the configuration and tuning of security and antivirus appliances.
• Performs advanced monitoring and problem analysis activities for the server and virtualization environments by investigating unknown system behaviour conditions, patterns and trends, and recurring issues to identify underlying causes to produce recommendations and remediations.
• Conducts feasibility studies for computerization by performing tasks such as determining user department requirements, examining and identifying problems with existing systems and recommending modifications to and/or new systems. Provides details of estimated implementation costs including associated staffing requirements.
• Develops specifications for complex systems such as integrated systems which impact several functional areas within a facility by performing tasks such as: gathering detailed information from user departments; developing and documenting systems and procedures by designing forms, preparing flow charts and detailing hardware and software specifications, preparing detailed implementation plans.
• Performs other related duties as assigned.

What you bring

Qualifications

• Graduation from a recognized degree or diploma program in Computer Science, three (3) years recent related experience or an equivalent combination of education, training and experience.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to write programs in a variety of programming languages.
• Ability to operate related equipment.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $46.22 / Hour
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 07:00-19:00 and 19:00-07:00 Rotating Shifts
Requisition # 174739E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of November 6, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.