Manager, Accounts Payable Service Delivery

Job Title:	MANAGER, ACCOUNTS PAYABLE SERVICE DELIVERY
Requisition #:	189871
Job Location:	Canada-British Columbia-Burnaby
Department:	Accounts Payable
Job Type:	Regular, Full Time
Start Date of Employment:	14-Oct-2025
Posting Date:	06-Oct-2025
Work Days:	Mon, Tue, Wed, Thu, Fri,
Hours of Work:	0730-1530
Work Site:	1795 Willingdon Avenue, Burnaby

Job Summary: In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Director, Accounts Payable, The Manager, Accounts Payable Service Delivery is responsible for the operation of the accounts payable department of the portfolio Health Authority. This position is responsible for the timely, accurate and complete payment of the Health Authority's suppliers and physicians. A major focus of this position will be to assess the most effective and efficient means of providing accounts payable services across the Health Authority. As a member of the Financial Reporting and Accounting Services team, this position participates in the development of the strategies and goals of the department to ensure the optimum delivery of appropriate financial services for the Health Authority. Duties/Accountabilities: • Leads the day-to-day operational management of the invoice processing team. Reviews and processes accounts payable transactions accurately and timely, ensuring proper procedures are followed, deadlines and operational needs are met. • Provides recommendations for continual service improvement and take corrective action as necessary to ensure proper execution of the processes across Accounts Payable. • Responsible for the establishment and ongoing refinement of performance measures and indicators. Meets all satisfaction targets as measured through KPI’s. Coordinates with functional roles in hierarchical management. • Leads the development of standardized processes. Develops, implements and maintains systems and procedures related to invoice processing functions to ensure adherence to Health Authority’s policies. Ensures due diligence. • Collaborates with departments across the Health Authority and with Supply Chain to resolve match exceptions issues with POs and invoices. • Builds solid relationships across all units at various levels by understanding their needs and processes and makes sure deliverables and Service Level Agreements are met • Communicates with vendors and internal customers to resolve issues. • Prepares vendor statement reconciliations. Analyzes information to determine differences and corrective action required. • Identifies gaps and risks in processes and determines options and solutions. Creates an efficient network of working out issues. • Employs continuous process improvement principles to automate and optimize AP processes. • Fosters an environment of team building and engages others to implement solutions that meet the Health Authority’s and department’s goals both financially and operationally. • Establishes and maintains internal controls and procedures to protect the assets of the company and determines new controls or procedures that address the growth of the company. • Leads the team to success through coaching, training, development and performance management of support staff. Qualifications: A level of education, training and experience equivalent to a post-secondary education in a related field. CPA designation desirable. Minimum of five years’ post qualification accounting experience in a large, complex environment including at least two years’ supervisory experience, or an equivalent combination of education, training and experience. Solid understanding of key accounts payable processing, financial systems and reporting. Demonstrated experience in delivering outstanding customer service within a shared services environment. Able to identify problems and render logical and appropriate solutions in a timely and decisive manner. Excellent organizational skills including the ability to prioritize workload to meet deadlines. Strong computer and financial application skills including demonstrated ability to productively use spreadsheet, word processing, and database applications. Leading people by acting with integrity and trust, building a team environment, communicating clearly, and fostering potential. Leading change through adept ability to influence, motivate, inspire and promote innovation, business process improvements and system development. Business Acumen: managing resources; possessing health environment and political awareness Physical ability to perform the duties of the job.