Specialist Learning and Development Workforce Management Solutions

Specialist Learning and Development Workforce Management Solutions

Workforce Management Solutions

Burnaby, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Specialist, Learning and Development is accountable for providing leadership in the coordination, implementation and creation of training strategies and programming and process improvement related to scheduling and timekeeping in support the strategic and operational goals of Workforce Management Solutions (WMS) across the organization. Drafts a needs assessment and an instructional design process for WMS; creates, evaluates and revises educational programming and training resources; and delivers in-person and online training sessions to support new hire onboarding as well as recurrent training and development needs. Provides consultation in workforce management software, workflows and procedures/process, and documentation; scheduling and timekeeping transactional and reporting activities. Leads and coordinates related WMS projects/initiatives, investigates and analyzes issues, and develops and proposes new methods/guidelines/policies based on professional expertise. The Specialist provides advice and guidance to operational staff, team members, WMS leadership; establishes and cultivates effective relationships and collaborates with various Corporate teams, client groups/teams and other key stakeholders to ensure processes, procedures and systems are working efficiently, and to contribute and advocate for improvement of scheduling and timekeeping activities.

What you’ll do

• Coordinates, drafts, and carries out learning and development strategies and programming related to workforce management software, workflows and documentation, and process improvement in collaboration with WMS staff and/or project stakeholders. Ensures effective coordination between initiatives and organizational system and optimal use of operational, centralized and internal team staffing as well as project resources. Participates in broad project planning activities by identifying trends and opportunities, consulting with WMS team members, clients and other stakeholders, analyzing outcome data and providing input and/or recommendations to contribute to success of the project and ensure effective planning and change management.
• Functions as learning and development resource providing advice, input and recommendations related to training/education implications and user processes to ensure that application/system needs are addressed and takes a leadership role in tasks groups to ensure that technology and workflow improvement strategies are incorporated. Provides guidance, advice and training for WMS team members, adherence to standards of quality and effective and timely services delivery. Evaluates the effectiveness of learning and development activities by analyzing outcomes and using applicable evaluation tools to determine opportunities for quality improvement.
• Drafts and coordinates a needs assessment and an instructional design process to inform training and development requirements that includes appropriate methodology and evaluations. Develops a ‘university’ curriculum approach for employee training and development. Works closely with management to ensure that processes and procedures are developed, implemented, communicated and consistently administered in compliance with organizational objectives/policies and with any relevant laws or regulations.
• Implements improvements in scheduling and timekeeping transactional and reporting activities which would require collaboration, direct instruction, coaching, and consultation in order to integrate new/revised system tools and processes into the learner’s current role. Contributes to business process improvement activities by working closely with Department Managers, staff and functional experts; reviewing processes, tools, services, policies and systems; and making recommendations for improvements based on professional expertise.
• Assesses group learning needs, determining resources and learning environment required. Develops, reviews, and modifies learning resources such as manuals and on-line training and reference documentation to ensure consistent usage. Facilitates the scheduling of training/educational sessions by collaborating with Managers, project team, and other stakeholder resources as applicable, to determine times, frequency and duration to ensure effective use of resources. Delivers in person and on-line training sessions including train-the-trainer as needed.
• Provides support to Department Managers when issues arise related to transactional scheduling and timekeeping functions by analyzing issues, providing advice, and recommending potential opportunities for training. Resolves and responds to training issues and questions from leaders and employees on the application and interpretation of WMS processes and procedures, acting as the point of escalation for clients providing support and guidance in unclear situations.

What you bring

Qualifications

• A level of education, training, and experience equivalent to Bachelor’s Degree in Business Administration, Human Resources, or Adult Education plus five (5) years’ of recent related experience in training or employee relations.
• Proven working experience with human resource and payroll processes, collective agreement and legislative requirements. Broad knowledge and experience with scheduling and timekeeping systems and processes for complex business operations. Experience in analyzing processes and business requirements for the purpose of leading change implementations and the development and facilitation of training for all ability levels on system functionality. Practical knowledge and experience in both technical and non-technical training. Proven experience in the design and delivery of training for multiple environments, including classroom-based and web-based learning formats.
• Demonstrated leadership skills and an ability to lead and manage change. Proven ability to work creatively and analytically in a problem solving environment, utilizing critical thinking capabilities. Excellent interpersonal, presentation, verbal and written communication skills with an ability to consult and communicate complex concepts and technology in simple terminology to a variety of audiences and skill sets. Customer focused with an ability to facilitate, encourage, and persuade cooperation between diverse operational stakeholders. Proficiency with computers and an ability to effectively use database, spreadsheet, human resources information systems, word processing and other software applications (Word, Excel, PowerPoint and Outlook). Demonstrated ability to achieve results while working with frequent interruptions and multiple concurrent projects.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $74,618 - $107,264 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 177157E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of December 23, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.