Indigenous Patient Navigator Coordinator, Community Transition Team

BC Mental Health and Substance Use Services

Coquitlam, BC

Pursuant to Section 42 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry.

What you’ll do

• Manage an interdisciplinary team of Indigenous Patient Navigators setting goals and objectives and managing performance outcomes; uses effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management, and cultural competency) to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards; conducts investigations involving staff misconduct and implements disciplinary action up to and including dismissal in conjunction with the Director. Provide advice to leadership on labour disruption contingency planning strategies.
• Provide input to the Director in developing an effective workforce plan and makes adjustments in collaboration with key partners that ensures the availability of adequate staff within the context of operational demand, and environmental and resource constraints. Monitor requests for overtime, vacation, leaves of absence, and sick time for all designated staff.
• Collaborate in program planning processes including the development and implementation of innovative and creative approaches for delivery of high quality, value added and efficient inter professional services to support long term strategies.
• Collaborate in the development of annual capital and operating budgets to complement strategic directions; administers the department operating budget to adhere to allocated budget by monitoring expenditure, taking corrective action, and producing rationale for deficits.
• Coordinate the quality improvement and risk management activities and facilitates the implementation of approved modifications and evaluation of process effectiveness to ensure optimal use of organizational resources and safe delivery of patient care.
• Conduct statistical, workload and financial analyses, monitor patient flow and make recommendations in support of the department’s business plan and financial forecasting model.
• Participate in other program and project activities as assigned by the Director.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s degree in Nursing, Health Sciences, Justice or relevant clinical discipline plus a minimum of five (5) years of recent, related experience working with Indigenous communities in a hospital or public health care environment in an administrative/clinical capacity with direct supervisory experience. Occupational First Aid Level 2 required.

Skills & Knowledge

• Established knowledge and network of Indigenous communities, services, agencies throughout BC.
• Ability to direct and respond to inquiries of Indigenous Health department alignment to Paige’s Story (2015) and the Truth and Reconciliation Call to Action report (2015).
• Ability to plan, develop and implement protocols in relation to treatment programs and patient/family priorities.
• Comprehensive knowledge of the principles of Indigenous-centred care. Knowledge of the needs of women and families with health conditions and the ability to advocate for patients as they navigate the health care system.
• Strong operational management skills and demonstrated understanding or experience with operational planning and program management. 
• Critical thinking skills and proven ability to effectively manage human and fiscal resources.  Proven leadership ability, with communication, interpersonal skills, and an Indigenous cultural lens conducive to interacting in an inter-disciplinary environment and liaising with staff, patients and families. 
• Demonstrated facilitation, conflict resolution and problem-solving skills. 
• Ability to operate related equipment including word processing, spreadsheet, and database programs.
• Physical ability to perform the duties of the job.
• Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents – including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study – and how they intersect across the health care system.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Salary Range: $88,990 – $127,923/Year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 70 Colony Farm Road, Coquitlam BC, V3C 5X9
Hours of Work: Monday – Friday; 0800-1600
Requisition # 175087E

What we do

BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.

BCMHSUS is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:jobs.phsa.ca/programs-and-services

PHSA and BCMHSUS are committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of November 21, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.