Senior Business Analyst

Job ID 2439368_pl355 Date posted 11/10/2025 Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of BC Emergency Health Services, patient safety is a priority and a responsibility shared by everyone at BC Emergency Health Services, and as such, the requirement to continuously improve quality and safety is inherent in all patient and employee safety aspects of this position
The Senior Business Analyst is responsible to lead and manage systems services projects within the BC Emergency Health Services that are provincial in nature. The Senior Business Analyst manages systems services projects including the development and implementation of strategic systems plans and ensures that the operational, development and technical support provided to the clients are in accordance with signed Service Level Agreements [SLA’s]. Projects are initiated and managed through all phases- feasibility study, business design, system design, development, testing and implementation of large and complex projects.

Duties/Accountabilities:

Duties
1. Manages the provision of systems services to clients:
a. manages the provision of services to clients by Information Management and/or external organizations to ensure that they meet those specified in Service Level Agreements. Act as advocate for the clients in resolving problems or with regard to Information Management directions to meet client business requirements.
b. manages and participates in the preparation of feasibility studies, requirements analysis and business design documents including the evaluating of requirements.
c. participates in the budget development process and assignment of priorities to meet changing business requirements.
d. prepares contract specifications for development/special projects; negotiate and administer contracts.
e. manages and monitors work performed under contract to ensure that deliverables meet the requirements.
f. provides coordination and liaison with external users of systems such as Telus, Health Authorities and other healthcare sector agencies, policy, fire and first responder agencies, and regional 911 systems throughout the Province.
g. develops Service Level Agreements and business plans for BCEHS and external clients.
h. assesses alternatives and determines requirements to meet client short and long term business objectives.
i. ensures that the implemented solution meets the business requirements.
j. participates in the preparation of client annual operating and long term strategic plans.
2. Acts as Internal Information Systems expert and consultant to ensure that the client is using Information Management/Information Technology [IM/IT] in the most effective way;
a. provides leadership in the identification of innovative and cost effective uses of IM/IT.
b. influences client management and staff to accept changes and manage the business impact.
c. communicates (verbally and written) and markets business solutions to client and BCEHS management, staff and relevant outside organizations
3. Manages strategic business and technical infrastructure projects including:
a. initiates projects including scope definition, resource acquisition, feasibility studies, and business case development.
b. selects, leads and directs staff performing business analysis, technical design, programming, testing and implementing into the production environment.
c. provides technical leadership to corporate management on alternatives and solutions, product evaluation, risk assessment and cost benefit analysis of existing and future information management and technical infrastructure.
d. prepares or provides input to Requests for Information/Proposal (RFI/RFP), evaluation processes and tools.
e. provides project management for information and technology initiatives, ensuring activities are identified and managed through all phases of the systems development life cycle.
f. understands the complex relationships between program areas, organizations.
g. facilitates working group sessions, promotes team cooperation, and solicits others input and expertise.
h. is accountable to the business sponsors and corporate management, to ensure the successful completion of the project, meeting stated objectives and ensuring quality of deliverables.
i. determines resource requirements, team member roles and responsibilities, allocate resources and monitor project schedule and milestones.
j. establishes priorities and reviews deliverables to ensure they meet design requirements and technical specifications.
k. conducts quality control, verification and validation, performance and post implementation reviews.
l. ensures that the operational, development and technical support provided to clients is in accordance with Service Level Agreements or contracts.
4. Performs business process re-engineering and analysis, tasks and prepares recommendations/changes to workflow and structures to ensure efficient and cost-effective business practices are in place throughout the BCEHS.
a. evaluates requirements and impact of corporate government or business partner projects and enhancements to existing systems, data or support structure.
b. collects, analyzes and documents business/information processes and identifies opportunities for improvement.
c. addresses client needs and seeks information about underlying issues.
d. uses analytical techniques to break apart complex problems into manageable parts to identify and document several solutions and recommendation.
e. clarifies complex data or situations and restates in a clearer manner to ensure common understanding by client and IM/IT.
f. analyses workflows and task relationships and re-engineers workflow to ensure the most timely and cost-effective practices are in place in meeting business objectives.
g. identifies those areas where process changes would be best suited to automation, and prepares cost-benefit analyses and risk analyses for management approval.
h. initiates automation projects in re-engineered units where warranted by process demands and cost benefit.
5. Performs an Application Analyst role:
a. uses Information Engineering principles and data, function and process models to conduct business area analyses, business system design, technical system design and construction of IM/IT solutions e.g. program/application interfaces within the BCEHS, as well as with external agencies (Health Authorities, Police, Fire, Telus, etc.) including data conversion routines.
b. identifies and co-ordinates security and quality control measures.
c. identifies risks, and manages mitigation, monitoring and responses.
d. develops business scenarios and associated test plans and participates in acceptance testing of new or changed business applications, packages, and technical infrastructure.
e. facilitates the change management process by providing expertise to units affected by automation by advising managers and their staff in accepting change and managing business impacts.
f. evaluates documentation and help screens to ensure fit to business requirements and application functionality
g. analyses operation problems by review of database design and analysis of data using SQL queries and various reporting/analytical tools.
h. develops recommendations for the transition of knowledge from the vendor/developer project trams to the IM/IT and client staff.
i. provides formal client training
j. develops and maintains programs to pass technology related knowledge to BCEHS staff providing direct service to end use clients.
6. Performs other duties as assigned.

Qualifications:

Qualifications
Education, Training and Experience
Graduation from a recognized degree or diploma program in Computer Science, four years’ recent related experience or an equivalent combination of education, training and experience.
Skills and Abilities
i. Ability to communicate effectively both verbally and in writing.
ii. Ability to deal with others effectively.
iii. Physical ability to carry out the duties of the position.
iv. Ability to write programs in a variety of programming languages.
v. Ability to organize work.
vi. Ability to operate related equipment.