In-Hospital Replenishment Team Lead, Lower Mainland

In-Hospital Replenishment Team Lead, Lower Mainland

BC Clinical & Support Services

Surrey, BC

The In-Hospital Replenishment Team Lead is responsible for providing leadership and management of human, financial and material resources for area supply, internal transportation, receiving and customer services. This position is accountable for the day-to-day operations, monitoring, coordinating, controlling and administering inventory replenishment and delivery services. Provide leadership for In-Hospital Replenishment related projects and other change initiatives. This role provides sound decision making and leadership in a challenging climate and on matters involving supply chain service needs and standards.

This position will be supporting Surrey Memorial Hospital, Jim Pattison Outpatient Care and Surgery Centre, CareLife Fleetwood and other sites/services connected to these facilities.

What you’ll do

• Supervises designated staff by performing a variety of duties such as interviewing and making selection decisions, conducting performance reviews and addressing performance issues through intervention or counseling as required. Investigates work and staff issues and, where necessary initiates disciplinary action up to and including termination. Identifies development and training opportunities for staff and conducts related training and orientation for department staff as required.
• Manages and coordinates the establishment of schedules, task assignments and allocation of staff hours and equipment to ensure compliance with departmental commitments. Responds to and resolves daily operational issues and ensures adherence to standards, guidelines, and procedures.
• Evaluates operations and develops and implements improvement strategies in operating processes, equipment and facilities to maximize productivity, storage and service levels for assigned functions.
• Develops monitors and updates quality improvement initiatives to ensure service quality standards are maintained.
• Coordinates and monitors PAR stock levels and movements to ensure optimum level of stock. Identifies excesses to inventory objectives and develops a plan to remediate. Identifies efficiencies and promotes optimal use of resources.
• Diagnoses service level failures and takes corrective action to prevent reoccurrence. Develops and implements procedural changes and provides guidance to staff on new processes.
• Ensures that materials and requirements meet established standards and applicable policies, practices and procedures are understood and followed by maintaining business relationships with vendors and service representatives.
• Prepares operational reports and analyses setting forth progress, adverse trends and recommendations and conclusions. Keeps abreast of industry trends and developments relating to the receiving and distribution of merchandise.
• Assists in the preparation of the annual operating budget for the area of responsibility; monitors and ensures expenditures are within approved budgets.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Bachelor's Degree in a related discipline plus applicable designation related to logistics or equivalent five (5) years' related experience at a management level covering a broad spectrum of Materiel Services functions with emphasis on supply chain management and/or logistics.
• Ability to manage clinical customers and stakeholder relationships. Ability to effectively engage vendors, external service providers, and peer managers at other Health Organizations. Excellent verbal and written communication skills. Excellent interpersonal skills and the ability to work effectively will all levels of staff. Ability to solve day-to-day operational issues and take prompt actions on addressing product shortages and demands. Ability to exercise judgment on working within or outside of established processes and procedures.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Clinical & Support Services contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Salary Range: $74,618 - $107,264. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 13750 96 Ave, Surrey, BC V3V 1Z2. This position will be supporting Surrey Memorial Hospital, Jim Pattison Outpatient Care and Surgery Centre, CareLife Fleetwood and other sites/services connected to these facilities.
Closing Date: May 27, 2025
Hours of Work: 07:00 - 15:00 (Monday to Friday)
Requisition # 182902E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of May 5, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.