Manager Laboratory Operations

Job Summary:

The Manager, Laboratory Operations is accountable for providing operational leadership and management for assigned Laboratories within Provincial Health Services Authority (PHSA). Working in close collaboration with the LM Laboratories leadership team and the site medical director, reporting to the appropriate Director, the Manager ensures the delivery of quality, timely, effective and efficient diagnostic laboratory services needed to support program/service delivery and plans within an academic, research and client centered environment and in accordance with internationally recognized levels of excellence. The Manager holds the responsibility to manage and guide assigned staff and to develop, monitor and maintain an operating budget for the Laboratories.

Duties/Accountabilities:

• Working with the operations director and site medical director, implements plans, goals and objectives in accordance with the strategic plans of the organization to ensure delivery of a comprehensive range of laboratory and diagnostic services. Responsible for the resolution of operational problems and for the development of plans for normal and contingency operations of the laboratories such as strike contingency planning and other requirements.
• Directs the business operations of assigned Laboratories which includes but is not limited to the administrative and technical operations of the laboratory; financial management and control of the operating budget; maintenance of safety, quality and accreditation standards.
• Works with medical staff for service reviews and setting of service objectives by initiating data collection and analysis for service planning and improvement. Oversees follow up as agreed on.
• Partners with senior technical and medical staff and other stakeholders to review equipment, methodology, and new scientific development and facilitate the introduction of new diagnostic laboratory technologies as appropriate and in accordance with the strategic plan.
• Develops and maintains effective working relationships with other departments, groups and team members through continual liaison and builds successful collaboration to ensure integration of services and to support the delivery of high-quality health care; facilitates interdisciplinary cooperation, participates on committees, and provides regular relevant communication on pertinent matters.
• Provides leadership in establishing priorities for allocation of available resources including identifying resources for Laboratory Divisions/Programs and services such as planning for space, equipment and staff.
• Provides leadership in the implementation of new systems or programs within the assigned LM Laboratories in order to ensure successful outcomes. Participates in or leads process redesign at the site/s.
• Defines an effective workforce plan consistent with strategic goals and objectives and within the context of operational demands and environmental and resource constraints. Oversees the recruitment and professional development of non-medical staff members and ensures that staff members are achieving a level of performance that meets the highest standards within their areas of function.

Qualifications:

A level of education, training, and experience equivalent to a Bachelor of Science Degree in Medical Technology and Certification with the Canadian Society for Medical Laboratory Science as an Advanced Registered Technologist (ART) or post graduate education in Business and/or Hospital Administration plus a minimum ten years of recent related experience as a Medical Technologist with five years in a leadership capacity or an equivalent combination of education, training, and experience. In depth knowledge of regulatory policies, legislation, and processes relevant to laboratory licensing in BC. Solid understanding of Diagnostic Accreditation Program and other provincial or federal legislation of laboratory information systems and laboratory technology and equipment. Ability to work independently and as part of a leadership team. Demonstrated analytical and problem solving skills. Ability to deal effectively with all levels of staff. Demonstrated ability to supervise and lead staff. Strong computer skills, including financial applications, spreadsheet programs and word processing software required. Familiarity with regulatory bodies and policies/procedures relevant to laboratory diagnostic services in Canada.