Section Coordinator, FH Labs, S1 Over 24 FTE

Section Coordinator, FH Labs, S1 Over 24 FTE

Surrey Memorial Labs

Surrey, BC

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Team Lead, the Section Coordinator is responsible for overseeing and coordinating the operational and technical activities and providing supervision of staff for the designated laboratory area(s). This includes duties such as reviewing workload, scheduling, establishing priorities, and directing workflow to ensure appropriate service delivery. The Section Coordinator acts as a resource to the staff regarding the technical and analytical procedures in the designated laboratory area(s); participates in the planning and coordination of services; and monitors the quality of work performed to ensure standards are met and safety procedures are followed. Works in collaboration with the medical, operations and site leadership team to develop, implement, and evaluate discipline specific practice standards, guidelines, policies and standard operating procedures (SOPs) and new tests and methods. Provides input into recruitment and performance management and supports the training and coaching of team members. Participates in facilitating workplace solutions and the implementation of new equipment and new/changed service delivery models.

What you’ll do

• Oversees, monitors and directs the daily operational and technical activities and supervises staff for the designated area(s) of the laboratory by performing duties such as reviewing workload assignments, setting priorities, scheduling, allocating staff as required, and directing efficient workflow to meet operational needs. Evaluates and makes adjustments and escalates to the Team Lead as required. Assists with conflict resolution and troubleshooting work-related issues in consultation with the Team Lead and/or Site Supervisor.
• Clarifies job expectations for laboratory staff in the designated area(s). Acts as a technical resource by providing technical guidance to staff within the designated discipline or area of expertise using established standards and methodologies. Identifies learning gaps and recommends staff training and/or skill enhancement requirements to the Team Lead. Monitors and provides performance feedback of designated staff. Advises staff on corrective procedural measures where appropriate. Escalates issues to the Team Lead, Site Supervisor and/or Manager as required.
• Organizes and implements orientation and training programs for new staff and students. Reviews departmental expectations, policies and procedure and demonstrates work processes to new staff and students. Reports issues to the Team Lead regarding training, orientation, and staff/student progress and performance. Assists with staff selection by participating in panel interviews for position vacancies and providing input regarding evaluation of candidates.
• Make recommendations to the Team Lead for improvements regarding issues such as workflow, policies and procedures, and staffing requirements. Participates in evaluating and implementing improvements, new tests and methods, and changed or new service delivery models.
• Develops, implements and evaluates discipline specific practice standards, guidelines, protocols, policies and SOPs in consultation with the Team Lead, Site Supervisor, Manager and/or Medical Leader. Reviews in collaboration with Technical Coordinators, existing policies and procedures for the designated laboratory area(s) and facilitates meetings to develop new standards to ensure consistency of practice. Sustains and monitors practices that are consistent with the guidelines and code of conduct of provincial, national and, where applicable, Canadian professional and associations' guidelines. Ensures the implementation of approved new/revised policies and procedures by coordinating the implementation and training requirements, instructing staff on the policies as required, providing on-site support as required, and resolving issues and concerns.
• Works collaboratively with medical, operations and site leadership team to evaluate and coordinate the development of discipline specific new tests and methods and provides recommendations to the Team Lead, Site Supervisor, Manager and Medical Leader. Develops evaluation and implementation plans for new tests and methods and liaises with vendors to obtain information and testing material. Reviews and summarizes evaluation data for the medical, operations and site leadership team.
• Instructs staff on new and modified procedures/techniques and new equipment, their implementation, and the quality control procedures required.
• Ensures safety procedures are followed by performing duties such as assisting with the monitoring and auditing the compliance of the designated area to safety standards and regulations, communicating safety issues and providing staff with safety related information from others, such as the laboratory safety awareness team, occupational health and safety staff and established regulatory bodies. Ensures required staff training is completed. Reports all quality and safety issues to the Team Lead.
• Participates in monitoring Quality Control and other quality indicators and makes corrections as appropriate. Supports the Technical Coordinators with any technical quality issues and participates in the investigation of critical incidents as required. Ensures that the Team Lead, Site Supervisor and Operations Managers are kept informed of all quality and safety issues. Implements Diagnostic Accreditation Program standards and recommendations and ensures staff compliance. Participates in the review of incidents reports as per the Occurrence Management Process and investigates complaints from health care providers and patients.
• Participates in the coordination of downtime procedures and ensures designated staff are informed and understand downtime protocol and process. Coordinates staff access and appropriate orientation to various computer systems. Participates in the validation of new and/or upgraded software and informs the Laboratory Information Systems team of computer/system failures.
• Reviews and evaluates literature/materials and attends workshops and conferences to maintain awareness of relevant advances and changes in current trends regarding instrumentation, methodology, and technical knowledge.
• Performs other related duties as assigned.

What you bring

Qualifications

• Certification as a Medical Laboratory Technologist with the Canadian Society of Medical Laboratory Science (CSMLS) or an Advanced Registered certificate.
• Three (3) years’ recent, related experience on core benches of the designated laboratory area(s), including one (1) year supervisory/leadership capacity, or an equivalent combination of education, training and experience.
• A valid BC driver’s license and access to a personal vehicle for business related purposes.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Surrey Memorial Labs contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Ability to supervise and teach.
• Ability to organize and prioritize workload.
• Ability to develop and evaluate procedures.
• Comprehensive knowledge of the standards of practice and guidelines for Medical Laboratory Technologists established by the CSMLS and/or other relevant national professional associations.
• Comprehensive knowledge of organization policies, procedures, and standards of care, including practice of safe work procedures with discipline equipment
• Ability to communicate effectively both verbally and in writing.
• Demonstrated ability to communicate effectively, both verbally and in writing, with co-workers, medical personnel and other health care staff, both one-to-one and in groups.
• Demonstrated ability to deal with and/or guide others in resolution of conflict issues.
• Demonstrated ability to work independently and in collaboration with others
• Ability to accept direction and maintain an open and flexible approach to change.
• Ability to keep abreast of current laboratory procedures and new methodologies through continuing education.
• Demonstrated knowledge of computerized systems relating to the Laboratory and current software applications such as Word, Excel, and PowerPoint.
• Physical ability to perform the duties of the position.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Salary Range: $44.03 - $54.96 / Hour. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 13750 96 Ave, Surrey, BC V3V 1Z2
Closing Date: April 5, 2025
Hours of Work: Various
Requisition # 180651E

What we do

Provincial Laboratory Medicine Services (PLMS), part of Provincial Health Services Authority (PHSA), is at the forefront of diagnostic testing in BC, operating across 31 sites in the Lower Mainland and Central Coast. From hospitals to specialty labs within Vancouver Coastal Health, Provincial Health Services Authority, Fraser Health Authority, and Providence Health Care, our dedicated teams deliver fast, accurate results that drive critical patient care and medical innovation. Whether detecting diseases, guiding treatments, or supporting groundbreaking research, PLMS plays a vital role in advancing healthcare and saving lives across the province

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of March 15, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.