Technical Coordinator, Routine Hematology - Provincial Laboratory Medicine Services (PLMS)

Technical Coordinator, Routine Hematology

Provincial Laboratory Medicine Services

Surrey, BC

What you’ll do

• Act as a technical resource by providing technical guidance to staff within the designated discipline or area of expertise using established standards and methodologies. Assist the Technical Practice Lead or Team Lead in the development of; standardized policies, standards and procedures in support of practice goals and objectives. Assist in implementing and communicating planned technical changes to staff and providing the appropriate feedback to the Technical Practice Lead or Team Lead as required. Involve the Team Lead or Technical Practice Lead in resolving problems and removing barriers.
• Provide technical guidance and advice through methods such as demonstrating procedures and work techniques to staff, assisting with facilitating resolutions to technical issues, and monitoring technical activities to ensure area standards are met and safety procedures are followed. Communicate unresolved work issues to Team Lead or Technical Practice Lead as appropriate for escalation. Act as a resource person for troubleshooting problems with instrumentation and methodology.
• Assist with the development, implementation and evaluation of the discipline specific Quality Program and related activities, and assists in monitoring KPI’s. Monitor internal and external quality control and other quality indicators, make corrections as appropriate, and prepare quality indicator reports. Communicates technical quality issues to the Technical Practice Lead or Team Lead, participate in the investigation of critical incidents as required and ensures that the Site Supervisor or Team Lead is kept informed of all quality and safety issues. Implement DAP standards and recommendation and ensure staff compliance. Assist in the investigation of complaints from health care providers and patients. Assist Site Supervisor and Team Lead to ensure the site/area meets safety standards. Comply with safety responsibilities as outlined in the WorkSafeBC Regulation and Lower Mainland Pathology and Laboratory Medicine Safety Manual.
• Participate in the development, coordination and implementation of staff and students orientation and training programs. Assist the Technical Practice Lead or Team Lead and Site Supervisor with coordination of training activities and performance within designated area, identify training requirements, develop tools for training and competency and perform the necessary audits to ensure competency. Demonstrate procedures and work techniques as required. Provide input on technical performance issues and refers them to the Site Supervisor.
• Participate in the evaluation, selection and implementation of new instrumentation and methodology, as required. Inform the Technical Practice Lead or Team Lead of the equipment needs for the site/area and provides data such as test volumes and maintenance documents as required. Assist in the implementation of timelines and assigns staff to the evaluation and implementation of new equipment. Assist in the evaluation of new methods and equipment, the implementation of new procedures, and schedule the training of designated staff in new equipment, techniques, and procedures as appropriate. Responsible for maintenance and calibration of designated laboratory instruments and informs, Technical Practice Lead or Team Lead and Site Supervisor and department staff of significant instrument failures as required. Assist the Technical Practice Lead or Team Lead with the development and maintenance of procedure manuals for assigned area.

What you bring

Qualifications

• Certified by the Canadian Society for Medical Laboratory Science. Bachelor of Science degree or an Advanced Registered certificate or completion of a supervisory/management program plus a minimum of three (3) years’ recent, related experience or an equivalent combination of education, training and experience. A valid BC driver’s license and access to a personal vehicle for business related purposes.

You will also have

• Comprehensive knowledge and recent related experience in laboratory discipline
• Comprehensive knowledge of the standards of practice and guidelines for Medical Laboratory Technologists established by the CSMLS and/or other relevant national professional associations
• Comprehensive knowledge of method development and evaluation and research processes.
• Comprehensive knowledge of organization policies, procedures, and standards of care, including practice of safe work procedures with discipline equipment
• Knowledge of administrative structure and function of laboratories of varying sizes
• Demonstrated ability to function as a team member, leader, teacher, motivator, and facilitator and to coach and deal with others effectively and in a supportive manner
• Demonstrated ability to communicate effectively, both verbally and in writing, with co-workers, medical personnel and other health care staff, both one-to-one and in groups.
• Demonstrated ability to deal with and/or guide others in resolution of conflict issues
• Demonstrated ability to work independently and in collaboration with others
• Demonstrated ability to work under pressure in a constantly changing environment and to organize and prioritize competing demands
• Demonstrated ability to manage own learning to meet future challenges within the organization
• Demonstrated knowledge of computerized systems relating to the Laboratory and current software applications such as Word, Excel, and PowerPoint
• Physical ability to perform the duties of the position
• Ability to operate related equipment
• Ability to travel to designated facilities
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $40.83 - $50.94/hour

Location: 13750 96th Avenue, Surrey BC, V3V 1Z2
Applications will be accepted until position is filled.
Hours of Work: Monday – Friday, various shift times

Requisition # 162144E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

Provincial Laboratory Medicine Services (PLMS) provides laboratory testing at 31 sites across the lower mainland and central coast of BC, including acute care hospital laboratories and specialty laboratories.

PLMS is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA and PLMS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of March 28, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.