Business Analyst, Data & Analytics

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient and employee safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to Manager/Director in Data and Analytics, the Business Analyst, Data & Evaluation, works in close collaboration with program leaders. The Business Analyst provides ongoing review, analysis and reporting of data from existing and emerging activities, services and initiatives, while ensuring data is valid, reliable and complete. The Business Analyst performs data analyses to generate comprehensive and valid reports. The Business Analyst will contribute to patient safety and quality initiatives, by providing data and metrics related to the strategic goals and performance of the program. The Business Analyst supports a variety of internal and external stakeholders in the planning of data and evaluation strategies related to quality improvement initiatives.

Duties/Accountabilities:

• Develops and produces program evaluation performance metrics and tools to provide accurate and high quality analysis of key indicators, including outcomes, quality and safety, data standards, in ensuring continuous quality improvement for BC Cancer.
• Ensures internal, external and public reporting needs are met by gathering and negotiating reporting requirements from customers and stakeholders, communicating requirements to technical resources and following up with stakeholders regularly to develop and implement an examination process for the final reports.
• Analyzes operational problems and recommends innovative solutions by critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, distinguishing user requests from the underlying true needs, and driving and challenging business assumptions.
• Works in collaboration with program leaders and provincial partners to monitor program plans, measure progress towards goals and objectives, and identify the key factors that account for any deviation from stated goals and objectives.
• Identifies issues with complex data and takes initiative in working out optimal solutions with appropriate stakeholders to improve accuracy, timelines, coordination and other data issues.
• Develops reports, dashboards, presentations and briefing documents for multiple internal and external stakeholders.
• Provides health planning, program development, and project management support for new initiatives and business cases. Provides leadership in the development of processes to analyze the functionality and effectiveness of program delivery and recommend improvements.
• Keeps up-to-date about new initiatives, developments, trends and best practice in evaluation and monitoring through literature reviews and contact with key stakeholders from other organizations. Communicates information and makes recommendations to program leaders.

Qualifications:

A level of education, training and experience equivalent to a Master’s degree in Business, Analytics, Health Informatics, Health Sciences, or related discipline plus a minimum of five (5) years of recent experience in complex data analysis, health evaluation, project/program management, preferably in a large, multi-site health care environment.
Demonstrated ability to perform accurate advanced data manipulation, analysis, and information presentation using Microsoft Office suite, database and statistical software. Knowledge and experience in project management, strategic planning and project implementation. Strong verbal and written communication skills. Demonstrated ability in preparing professional reports and presentation materials. Ability to work under pressure and multi-task without supervision. Ability to communicate complex and technical ideas in simple language. Demonstrated ability to exercise tact, good judgment and initiative.