Coordinator, Administration and Volunteer Resources (Auxiliaries)

Coordinator, Administration and Volunteer Resources

BC Children’s Hospital, Vancouver, BC

Are you efficient and organized, with a passion for volunteering? Provide administrative support to the Manager, Volunteer Services at BC Children’s Hospital.

What you’ll do

·Maintain volunteer schedules and manage volunteer coverage by staffing Auxiliary Gift Shops with on-call volunteers as required. Provide monthly reports regarding attendance and absenteeism.
·Collect Auxiliary membership dues, issue receipts and maintain volunteer database and records.
·Work with the Manager, Volunteer Services to ensure services provided by volunteers are meeting established objectives and outcomes.
·Assist managers in developing the budget for their specific program areas by reviewing anticipated expenditures and providing recommendations.
·Manage department petty cash allocations including expenditures and reimbursement requests, reporting to PHSA. Act as signing authority on behalf of the department for routine expenditures. Assist with budget development, monitoring expenditures and reporting on variances.
·Screen applicants, conduct interviews and reference checks, and select appropriate individuals for volunteer assignments.
·Review and recommend new and updated volunteer job descriptions, procedures and guidelines within Volunteer Services.
·Provide orientation and training to volunteers, ensuring criminal record check compliance and completion of PHSA Privacy training. Supervise volunteers, monitoring performance, and follow up on any issues or concerns, taking appropriate disciplinary action.
·Manage bookings and monitor and track revenues received from the site-wide Vendor Program.
·Plan and implement volunteer recognition events appropriate to each demographic. Respond to requests for references and provide letters of confirmation validating volunteer hours, assignments and activities.
·Manage a variety of donor relationships for in-kind and monetary contributions, and work closely with the hospital foundations to determine appropriate donor stewardship.

What you bring

·A level of education, training, and experience equivalent to a Diploma in a related field, supplemented by course work in advanced word processing, spreadsheet and database applications.

·Two (2) years of related experience including at least one (1) year of experience supervising volunteers in a health care setting.

·Demonstrated teaching skills. 

You have demonstrated ability to:

·Work both independently and collaboratively.

·Resolve administrative issues/problems.

·Prioritize workload and be flexible to meet and adapt to changes in organizational priorities. 

·Exercise sound judgment.

·Plan and organize.

·Communicate effectively, both verbally and in writing, including the ability to respond diplomatically to both internal and external inquiries. 

·Supervise and provide guidance and direction to others.  

·Interact with a variety of people and personalities and provide motivation and encouragement to volunteers. 

·Take initiative and work with minimal supervision.  

·Physically perform the duties of the job.

What’s in it for you

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

·Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.

·Access to more than 2,000 in-house training programs.

·Enjoy a comprehensive benefits package, including municipal pension plan.

·12 annual statutory holidays with generous vacation entitlement and accruement.

·Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

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What we do

BC Children’s Hospital (BCCH) bcchildrens.ca provides care for the most seriously ill or injured children from across British Columbia. BCCH is part of the Provincial Health Services Authority (PHSA).

PHSA plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.