Coordinator, Integrated Protection Services Operations

Coordinator, Integrated Protection Services Operations

Relational Security Officers - Children's & Women's Health Center

Vancouver, BC

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Coordinator, Integrated Protection Services (IPS) Operations, is responsible for the day to day management of protection and security operations within an assigned IPS portfolio. Responsible for ensuring security and protection services meet the Organizations’ specifications and standards through a commitment to ensuring a culturally safe therapeutic environment from a trauma informed perspective. Supervises, mentors and educates IPS Relational Security Officers (RSO). Monitors and evaluates contracted security providers services and staff. Provides input and expertise in the development of policies, standards and procedures for the Organizations. Coordinates relevant programs, education, training and responses to security events. Serves as a key resource to the Organizations’ staff and leadership on all protection related matters. Occasionally carries out typical Relational Security Officer duties such as patrolling buildings and grounds, securing property and responding to requests for assistance from staff and patients.

What you’ll do

• Performs supervisory duties such as providing work directions, scheduling, and leave approvals, calling in relief staff, completing performance evaluations, maintaining departmental policies and procedures and participating in the orientation, training and education of assigned Relational Security Officer staff. Participates in the selection, hiring, and disciplinary process for staff reports. Ensures that effective performance measures are assigned, and that employees are motivated to achieve and exceed objectives in a professional, timely and quality manner.
• Responsible for the day to day management of protection and security operations within assigned portfolio. Monitors and evaluates contracted security providers services and staff. Recommends changes to scope of services and coordinates contracted services activities to meet the needs of the Organizations and related regulatory requirements.
• Manages and reconciles operational expenses for incidental needs. Assists Manager to ensure all spending is properly coded and aligns with budget expectations. Works with vendors and purchasing department on reparations and ordering of new supplies. Maintains uniform and equipment inventory to meet current and upcoming demands.
• Serves as a primary point of contact and consultant to assigned portfolio leaders, administrators, directors and managers regarding security and protection activities. Participates in the development of action plans within the assigned portfolio. Conducts and coordinates all security and protection related investigations. Advises on, and recommends, risk reduction strategies and countermeasures to relevant partners. Implements approved strategies and countermeasures accordingly.
• Leads multi-disciplinary threat assessment investigations. Works closely with internal and external partners, and makes recommendations towards achieving safe resolutions.
• Leads security incident management, workplace violence/aggressive incidents, and Code response protocols such as bomb threats, missing patient, abduction, etc. Recommends changes to ensure incident responses meet the needs of the Organizations.
• Maintains detailed documentation and records relating to activities, investigations, incidents, losses and resolutions. Prepares related reports and analysis.
• Participates in the coordination, implementation and maintenance of loss prevention and security risk event programs by assessing related threats and/or risks.
• Accountable for implementing and maintaining key IPS protocols (site security, controlled access plans, law enforcement response packages, maternity inspections and audits, elevated risk area assessments, etc.) within assigned portfolio.
• Provides input and expertise in the development, implementation and maintenance of IPS policies, standards and procedures for security and protection services within assigned portfolio. In collaboration with the Leads in other assigned portfolios, ensures policies, standards and procedures are consistent across the Organizations.
• Liaises with external partners such as fire, police, ambulance, emergency response, correction authorities, etc. to ensure cooperation and coordination of site activities with the Organizations to expedite investigations, gather information, and ensure the safety and security of others.
• Implements new procedures and approaches to security, safety, workplace violence and loss prevention based on reports of incidents, accidents and other relevant information. Collaborates with the Organizations’ staff in the development of emergency response planning goals and objectives.
• Assists in developing and managing operating and capital budgets for the assigned portfolio, including managing and reporting expenditures, ensuring efficient utilization of financial resources and performing variance analysis. Monitors expenditures to ensure they are within established parameters. Implements remedial action as directed.
• Identifies and evaluates new initiatives, developments and trends in security through literature review, contact with peers at other health organizations, industry advisory groups, professional associations and attendance at seminars, workshops and education programs. Communicates information and makes recommendations to the Manager or designate. Coordinates the implementation and monitoring of approved initiatives.
• Provides recommendations in the development of information and reporting systems in support of Integrated Protection Services, including networked incident reporting, IPS intranet sites and Community of Practice portals.
• Identifies and evaluates new initiatives, developments and trends in security and emergency management through literature review, contact with peers at other organizations, industry advisory groups, professional associations and attendance at seminars, workshops and education programs. Communicates information and makes recommendations to the Manager or designate. Coordinates the implementation and monitoring of approved initiatives.
• Provides after hours on call support for the Organizations as required.
• May be required to work on a scheduled after hours shift rotation.
• Performs other duties as required.

What you bring

Qualifications

• Diploma in criminal justice/law enforcement, business administration or related discipline. A professional designation and specialized training in Security, Emergency Management, Occupational Health, Safety and Risk Management an asset.
• Minimum five (5) years recent related experience including one (2) years in a supervisory capacity in security/protection services in a large complex multi-site organization. Or an equivalent combination of education, training and experience.
• Commitment to obtaining the International Association of Healthcare Security & Safety’s (IAHSS) Certified Healthcare Protection Professional designation within two years of starting the position.
• Valid Class 5 BC Driver’s Licence.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Must be eligible for certification as a Peace Officer. Knowledge of security coordination/operations and law enforcement issues in a health care setting.
• Knowledge of security systems technologies, security countermeasures evaluation and selection and contract management practices. Strong interpersonal and negotiation skills.
• Ability to present to a wide range of individuals and interested parties in a diverse community. Ability to build and maintain effective working relationships with agency management, contractor representatives and senior management.
• Ability to implement, coordinate and direct programs and activities. Ability to develop and deliver training exercises, education programs and/or workshops to large audiences.
• Ability to exercise a high degree of judgment, maintain composure, and effectively act in emergency situations. Ability to apply basic budgeting and fiscal management principles. Ability to supervise. Ability to work independently and as a member of a team.
• Ability to operate related equipment including related software applications. Physical ability to perform the duties of the position.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
  
  

Job Type: Regular Full-Time

Salary Range: $74,618 - $107,264 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak Street, Vancouver BC V6H 2N9
Closing date: Applications accepted until position is filled
Hours of Work: 08:00-16:00 (Monday to Friday)
Requisition #: 188824E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of September 17, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.