Director, Human Resources (C&W)

Director, Human Resources

PHSA Corporate

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Director, Human Resources (HR), reports to an Executive Director, is a member of the PHSA leadership team, and is accountable to oversee the strategic planning and operational requirements for an assigned area providing organizational leadership, expertise and creativity in the delivery of services throughout the Provincial Health Services Authority (PHSA). The Director is responsible for building the strength of their team(s); providing leadership through coaching and modeling key behaviors; and through facilitating consensus, removing barriers and mediating solutions. The Director develops, maintains and promotes strong, effective working relationships with clients and key internal stakeholders across all of PHSA and with relevant external stakeholders; works closely with operations leadership across PHSA to identify, plan, and respond to strategic and operational needs; functions as the lead HR representative on various PHSA corporate, health sector or practice initiatives, advisory groups or committees; and negotiates both internally and externally and enters into formal and binding agreements for PHSA. Works collaboratively with other HR leaders to plan, evaluate, and integrate and implement HR services and work redesign initiatives across PHSA; ensures consistent strategic guidance, standardization of policy and practices, and collaboration between HR teams; and affirms operational HR needs are being met, services are aligned with the overall PHSA business needs, strategic direction and mandates and that the overarching HR experience is consistent across all of PHSA. The Director carries out performance planning and completing appraisals, recruiting and developing staff, and disciplining and initiating employee terminations when necessary. Monitors, develops and recommends an operating budget, identifies and reports for variances and monitors and approves expenditures in a fiscally prudent manner.

The Director is an integral part of the overall HR leadership and as such contributes to the overall strategic planning of the HR function within the PHSA and works to positively influence the culture of the organization, enrich the workplace experience, and provide exceptional and consistent customer service. The Director models the PHSA values of respecting people, being compassionate, daring to innovate, cultivating partnerships, and serving with purpose.

Specific Portfolio’s:

• HR Business Consulting – As a key member of the leadership team of HR Business Consulting, this position is responsible for leading HR services for specific lines of business within PHSA providing overall strategic planning and leadership to the HR BC Consulting group. Human Resources Business Consulting is responsible for developing, implementing, directing and evaluating the day to day activities of Human Resources.
• Labour Relations & Disability Management – As part of the Centres of Practice (COP), this position is responsible for leading the two distinct teams of Labour Relations and Disability Management. Provides overall strategic planning and leadership on Labour Relations and Disability Management issues including Collective Agreement interpretation, grievance management, medical case management, WSBC appeals and claims, and negotiations with unions. Represents the interests of PHSA with HEABC and other external stakeholders on collective agreement administration, legislation and other government directives.
• Safety & Prevention – As part of the Centres of Practice (COP), this position is responsible for the strategic planning and operational requirements of a distinct area of practice that focuses on promoting workplace health and safety. The Director is responsible for leading and developing a team that includes Occupational Health, Occupational Safety, Ergonomics, Occupational Hygienist, and Violence Prevention,
• Organizational Development & Culture - As part of the Centres of Practice (COP), this position is responsible for leading the Organizational Development and Psychological Health & Safety development of services, knowledge capital and capacity and associated outcomes in the provision of advice around wellness and health promotion in the organization. Provides leadership to build knowledge based and agile teams through coaching guiding and modelling key behaviors to encourage dialogue, problem solving and resolution to workplace issues. Coordinates with Provincial and National Psychological Health and Safety bodies. Focuses on ensuring the successful delivery of strategic organizational development services across PHSA, including senior leader development, large systems change and organizational development support, consulting design and delivery, facilitation services, and executive coaching.

What you’ll do

• Formulates, implements, and evaluates goals and objectives for the designated area aligning them to the overall strategic direction of HR within the PHSA. Responsibilities include conducting an analysis of the current situation and the future requirements, developing recommendations of specific goals and objectives, and setting priorities for planning and implementing strategies in conjunction with HR leadership colleagues and corporate HR partners. Develops and administers the implementation of programs and services. Forecasts pending issues/concerns for the designated area and develops strategies to address them.
• Drives results through integrating approaches across PHSA, removing barriers, exploring opportunities within HR and operational partners, and cultivating innovation including the development of standard operating procedures and systems/processes. Collaborates with HR leaders/staff on the implications of policy and organizational direction and to ensure consistent application of HR policies, procedures, practices and directives. Collaborates with members of the HR leadership team to enable the integration of planning and to ensure all programs and services are aligned with the overall strategic plan and that HR teams are collaborative in their approach to providing consistent and qualitative customer service.
• Oversees the designated team to successfully provide expert counsel, high quality services, act as a business partner, and to embody and support PHSA values. Provides leadership to staff through coaching, guiding and modeling key behaviours/strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Builds and mentors the team and assists team members to define shared and individual goals, meet target dates and ensure alignment of team goals with client needs. Fosters team spirit, trust and mutual respect.
• Recruits, develops and recognizes staff; outlines expectations, determines training requirements; and evaluates individual and team performance in collaboration with team leaders and appropriate internal stakeholders and peer HR staff. Defines a vision and guiding individuals and groups towards the vision; motivates teams towards attaining their maximum potential and encourages professional development.
• Leads staff in growing partnerships with clients and facilitating consensus to plan and deliver HR Services for designated area. Develops, builds and maintains mutually beneficial working partnerships, represents PHSA and their interests across various audiences and stakeholder groups, and collaborates and liaises within PHSA and various external groups including regional health organizations, Health Employers Association of BC, union partners, and other central agencies.. Negotiates both internally and externally to PHSA on a formal basis, enters into contracts and letters of understanding on behalf of PHSA, and makes decisions involving complex and diverse issues.
• Takes a lead role in planning, directing and evaluating the implementation of specific HR related change initiatives. Identifies, recommends and evaluates new initiatives and partnership opportunities, determines and negotiates resourcing requirements, and makes recommendations to the Executive Director for evaluation and approval.
• Supports the Executive Director on strategic leadership and the planning, development and management of the overall HR strategy, goals and objectives for PHSA and oversees and guides the translation of strategy into operations for designated HR area. Makes decisions that have broad implications and complexity, ensures consistency with PHSA’s overall strategic plan, and works within the boundaries of government legislation and policies as well as provincial standards and agreements.
• Monitors portfolio expenditures, carries out variance analysis and reporting, approves designated team expenditures, and supports the Executive Director with preparing summaries for fiscal reporting. Develops and recommends HR area’s operating budget.

What you bring

Qualifications

• A level of education, training and experience equivalent to a Master’s degree in Human Resources or a related discipline supplemented by a minimum of ten (10) years of related experience that includes working at an leadership level.
• Comprehensive knowledge of applicable HR processes and applicable legislation, relevant collective agreements and principles of union/management relationships. A broad understanding of best practices and policies for applicable HR portfolio area. Proven interpersonal skills; dynamic team player able to inspire, engage others, build networks and develop trusting relationships. Demonstrated ability to establish courses of action for self and others. Demonstrated ability to supervise, lead, mentor, and coach staff. Demonstrated ability to make decisions and to influence change and decision-making. Demonstrated ability to problem solve with a global perspective and facilitate resolution of issues. Demonstrated analytical skills and the ability to think critically, conceptualize issues, and systemically address them. Demonstrated ability to develop and evaluate strategic plans, and to oversee and guide the translation of strategy into operations. Excellent communication skills including the ability to facilitate, negotiate, and persuade others. Excellent organizational skills including the ability to prioritize workload to meet deadlines. Ability to deal effectively with all levels of staff. Ability to operate related equipment including various word processing software and spreadsheet programs.
• Role Specific Qualifications:
• Organizational Development & Culture -
  • Demonstrated expertise in knowledge and delivery of transformational organization development. Demonstrated excellence in team development theory, practice and facilitation. Demonstrated knowledge of OD theory, and OD consulting principles, practices and methodology.
  • Demonstrated expertise in Psychological Health and Safety practices and standards including a background in clinical mental health service provision. Ability to lead staff in the provision of specialty knowledge services. Expert at managing matrixed relationships and ambiguity
  • A level of education, training and experience equivalent to a Master’s degree in Organization Development, Social Work or a related HR / Health discipline plus ten (10) years’ of related human resources experience including at least five (5) years at a senior leader.

Skills & Knowledge

• Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
• Models and supports full team commitment to Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety including oversight and commitment to education strategy.
• Collaborates with peers to ensure Indigenous-specific Anti-racism and ICSH are applied holistically through department as whole.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $116,591 - $167,600 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak St, Vancouver, BC V6H 3N1
Closing date: Applications accepted until position is filled
Hours of Work: 08:00-16:00 (Monday to Friday)
Requisition # 176758E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of December 16, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.