Director, Planning & Service Management, Strategic Operations & Medical Affairs

Director, Planning & Service Management, Strategic Operations & Medical Affairs

Physician Services

Vancouver, BC

In accordance with the Mission, Vision, Values and strategic direction of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/ Divisions/ Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Director, Strategic Planning & Service Management reports to the Senior Director, Medical Affairs and Operations, C&W and works closely with senior leaders across C&W to develop service and program plans, identify and monitor performance indicators, develop policies and procedures and manage external contracts. Through strategic projects and activities, this role has significant influence on policy and process development related to medical program planning and utilization across C&W.

What you’ll do

• Provides leadership in the development and monitoring of the agency’s service plan with the Ministry of Health, ensuring alignment with the Ministry’s strategic priorities.
• In collaboration with the Senior Director, Medical Affairs and Operations and C&W executive leaders, will engage with medical programs to develop operational and strategic plans, annual goals, and objectives, which support the agency’s mandate and are aligned with PHSA and government priorities.
• Provides leadership in the integration of administrative, clinical, and human resources information across C&W programs and fosters the creation and use of high quality, meaningful information for planning, service management, quality improvement and decision-making purposes.
• Provides leadership for the identification and development of various metrics and key performance indicators for meeting both agency reporting needs and the performance reporting requirements of the PHSA and the PHSA Board, and external parties including the Ministry of Health, Ministry of Mental Health & Addiction, BC Patient Safety & Quality Council and Accreditation Canada. Oversees the routine production of these reports.
• Works to build capacity into the information processes and systems for the agency. Oversees the creation of value added information from existing data and provides leadership in the identification of gaps in strategic information by developing business cases and participating in project teams created to address those gaps.
• Oversees the delivery of performance improvement consulting and business support services to medical program leaders across C&W. The services delivered include organizing, synthesizing, and analyzing data on patient services, interpreting information, and participating in the development of recommendations for improvements.
• Liaises with a range of stakeholders to support the development and implementation of C&W
• policies and management of the C&W integrated service planning and evaluation policy framework. Leverages change management skills to enable best practices, policy improvement and systems integration. Key partnerships are with senior leaders throughout the agency, as well as policy leads across the PHSA.
• Ensures negotiated financial and service arrangements are in line with organizational standards, practices, guidelines, and budgetary constraints. Maintains key partnerships with executive and senior leaders throughout the agency including PHSA Medical Affairs, Risk Management and PHSA Legal Counsel.
• Develops and maintains systems to implement, monitor, and report on deliverables identified in contracts, and to ensure ongoing vendor compliance with terms and conditions.
• Represents the agency at PHSA, regional, provincial, and national committees and working groups as appropriate.
• Provides professional expertise, advice, and information to others throughout C&W through attendance at meetings and preparation of reports.

What you bring

Qualifications

• A level of education, training and experience equivalent to a Master’s degree in Business Administration, Healthcare Administration, Leadership, or other relevant field plus seven (7) to ten (10) years relevant senior leadership experience in healthcare, quality improvement and/or organizational change.
• Knowledge and expertise in quality management and performance improvement. Strong strategic thinking, systems approach, analytical, communication and interpersonal skills required. Superior analytical skills including the ability to comprehend, analyze, and resolve complex issues and present information in concise meaningful ways. Highly developed business writing and verbal communication skills. Ability to facilitate and encourage cooperation between diverse operational groups and skill sets, to work collaboratively to problem-solve and design and implement solutions, and strong negotiation skills to influence others, both internal and external to the organization at various levels. Ability to provide strategic direction and to analyze/resolve problems from a global perspective. Proven ability to effectively manage fiscal resources. Demonstrated ability to use database, spreadsheet and word processing software at an advanced level. Demonstrated ability to exercise tact, good judgment and initiative. Demonstrated ability to manage, mentor and engage staff.

Skills & Knowledge

• Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
• Models and supports full team commitment to Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety including oversight and commitment to education strategy.
• Collaborates with peers to ensure Indigenous-specific Anti-racism and ICSH are applied holistically through department as whole.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $116,591 - $167,600 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak St, Vancouver, BC V6H 3N1
Closing date: Applications accepted until position is filled
Hours of Work: 0900-1700 (Monday to Friday)
Requisition # 175289E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of November 14, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.