Human Resources Assistant, HR Services - BCEHS

Human Resources Assistant, HR Services

BCEHS

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The HR Assistant reports to Team Leader, works in a matrixed human resources environment, and is accountable for participating as a member of the HR Services team to administratively support operational partners and a cross-functional team of Human Resources (HR) professionals. The HR Assistant provides administrative and clerical support that respects confidentiality and ensures that administrative matters are organized and dealt with in a professional manner and provides outward support for Operational Managers for selected HR transactional duties to ensure standardization and adherence to Collective Agreements and to improve efficiencies; complies and updates information/data, assists with postings and hiring, supplies HR related data and facilitating updating records, and arranges HR-related meetings and documents meetings. The HR Assistant works inclusively to closely partner with the centralized HR service teams in providing a full scope HR customer service in order to improve operational Manager time utilization and team performance.

The HR Assistant participates in HR special assignments, projects and events that have PHSA and Agency wide applications. Utilizes computerized word processing, spreadsheet and database software to produce a variety of correspondence and reports. Provides front-line services to operational partners involving the exchange of information in an effort to influence and guide staff through various processes and decision making, and to triage urgent/emergent issues to ensure connection to or response by the appropriate parties. Builds effective and respectful partnerships and develops a broad understanding of the health sector environment and operational group to respond to queries from operational partners and employees.

What you’ll do

• Working under the guidance of the Team Leader, supports the operational partners and HR Services team. Responds to verbal and written communication and liaises internally and externally to respond to, share information, clarify details and process, and ensure follow-up and linkage by appropriate HR team member as appropriate on urgent/emergent issues. Screens incoming materials, prioritizes items for immediate attention and distributes as appropriate. Arranges interview appointments, assembles materials for interview process, and conducts reference checking.
• Supports the HR Services team and operational leaders with HR related administrative and project support including confidential/sensitive projects such as departmental reorganizations and transfers of services, by researching and gathering background information and HR data from a variety of sources, coordinating stakeholder meetings, entering project updates in tracking documents, and the interpretation and application of policies and procedures. Participates in a variety of HR projects and represents HR/operational partner for administrative matters.
• Prepares professional documents in an accurate and timely manner including those that are sensitive and/or confidential such as briefing notes and correspondence regarding employee discipline, professional responsibility, payroll issues, absenteeism, and leaves of absence, as well as policies, charts and graphs using various software application programs.
• Coordinates setting up meetings and participates in a variety of management team meetings by recording proceedings, preparing and distributing minutes and taking follow-up action as assigned.
• Maintains and updates applicable HR-related databases, records and web pages; actions changes to HR-related data such as position and timekeeping data. Compiles and monitors reports by collaborating with the Team Leader or Workplace Consultants and other colleagues.
• Coordinates office equipment set up and moves. Maintains an inventory of stationary and office supplies, completing purchase requisitions for approval, and ensures maintenance of office equipment.
• Assists in the development and implementation of program processes to ensure the effective and efficient management of programs within PHSA. Participates in the development and maintenance of administrative policies and helps to ensure all staff are aware of, and adhere to, policies and procedures.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Diploma in Human Resources and one (1) year of related experience in a large and complex organization.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within HR Services, BCEHS contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Models a commitment to service within a complex organization. Excellent written, verbal, and interpersonal skills; responds accordingly in a timely and efficient manner. Demonstrated ability to build strong, positive relationships and effectively work with various stakeholders and colleagues. Critical thinking and decision-making skills. Demonstrated ability to collect data from a variety of sources, draft correspondence and reports, and provide project support. Ability to work both independently and as an effective team member. Ability to work with discretion in preparing and handling information of a confidential and/or sensitive nature. Able to multi-task, organize and prioritize workload to successfully meet deadlines. Commitment to the value of continuous learning and an open curiosity for new ideas and innovation. Demonstrated ability to engage others to ensure success in the workplace. Demonstrated knowledge and ability to utilize related equipment and computerized software packages such as the Microsoft Office suite at an intermediate level.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $48,476 -$63,624 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 302 - 2955 Virtual Way, Vancouver
Closing date: Applications accepted until position is filled
Hours of Work: 0830-1630 (Monday to Friday). This position allows flexibility of remote work arrangement, with periodic onsite requirements for meetings, training or team activities.
Requisition #: 190655E

What we do 

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services.

BCEHS program is part of the Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

PHSA and BCEHS are committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of November 3, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.