Junior Systems Analyst, PDHIS

Junior Systems Analyst, PDHIS

Clinical & Technical Solutions, PDHIS

Vancouver, BC

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Provincial Digital Health & Information Services (PDHIS) is consolidated program that provides services to Provincial Health Services Authority (PHSA), Vancouver Coastal Health (VCH) and Providence Health Care (PHC). The Junior Systems Analyst, Clinical Solutions reports to the Manager or designate and receives work direction from the Team Lead or the Senior Systems Analyst within a multi-site health care environment. The Junior Systems Analyst assists with developing and maintaining new and existing clinical application systems which impact several functional areas, utilizing working knowledge of SQL, clinical information systems, electronic medical record (EMR) applications and MS Office applications. The Junior Systems Analyst helps with translating business needs into technical specifications and provides systems support including technical and application troubleshooting, testing activities with enhancements and upgrades, and the maintenance of application documentation; examines and identifies problem, takes corrective action, or refers problem or seeks guidance from senior staff as required. Ensures completion of own work assignments and required documentation and refers issues to supervisor.

The Junior Systems Analyst participates in providing application support with various aspects of the system development life cycle from planning, analysis, design, implementation and maintenance of a clinical system and collaborates and represents PDHIS to various vested parties and technical groups by developing and maintaining relationships, attending meetings, assisting clients in identifying technical/system deficiencies.

What you’ll do 

• Determines user and/or department requirements by conducting feasibility/impact studies and completing current and future state analysis, examining and identifying problems with existing systems and recommending modifications to and/or new systems.
• Develops specifications for clinical application systems by performing duties such as gathering detailed information from user departments and translating them into technical system requirements; participates in the development of system functionality/standard system operating procedures.
• Responds to system incidents and other tickets via the service desk such as gathering detailed information, investigating incident, escalating unresolved incidents in accordance with PDHIS change control processes and incident management processes.  Performs maintenance activities on various clinical applications according to departmental standards by methods such as executing standard system operating procedures and making system changes based on the specifications developed.
• Assists with design/build system activities by performing modification and enhancement tasks according to departmental standards and using tools such as Visual Studio, Oracle Developer, and other query tools as well as MS office applications (Word, Excel, Visio, PowerPoint, and Project), SQL and Service Desk Tools such as Service Now.  Participates in implementation and go live/activation support on site.
• Performs and assists in user acceptance testing on new systems and standards.
• Participates in the maintenance of clinical application downtime procedures and downtime/disaster exercises. Implements and follows processes and procedures relative to change control.
• Provides system support to users by performing tasks such as gathering information; troubleshooting, problem-solving and investigating system software issues; and examining and identifying problem, taking corrective action, or referring unresolved problem or seeking guidance from senior staff as required.
• Maintains a good working relationship with the application/technical vendor.  Liaises with vendors or third-party services personnel to troubleshoot and remediate issues.
• Attends team meetings, actively participates in team discussions and projects including evaluating and implementing improvements to the overall environment.  Participates in team discussions and continuous quality and process improvement activities by reviewing job workflow, reporting system issues and errors, and providing input/feedback to the Team Lead/Manager or designate such as identifying roadblocks and inefficiencies, and proposing possible solutions.
• Performs other related duties as assigned.

What you bring

Qualifications

• Graduation from a recognized degree or diploma program in Computer Science or Computer Systems Technology program, two years' recent related experience or an equivalent combination of education, training and experience.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility. 
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Clinical & Technical Solutions, PDHIS contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Ability to type.
• Ability to organize work.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers. 
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home. 

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more. 

Job Type: Temporary Full-Time (Until August 25, 2026)
Wage:$41.14 /hour
Location: 1885 West Broadway, Vancouver, BC V6J 1Y5
Closing Date:Applicants accepted until position is filled
Hours of Work: 0800-1600 Monday-Friday
Requisition #: 186921E

What we do 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous. 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents  including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of  July 31, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.