Manager Screening Registry

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Screening Registry Leader provides work direction and supervision to the Screening Registry. In addition, the Leader, collects, analyses, and interprets data for operational, quality improvement, educational activities and research purposes. Provides feedback on data quality on information captured by the Screening Program and/or Patient Information System and recommends solutions to identified problems.

Duties/Accountabilities:

• Provides leadership, guidance and supervision to staff using effective leadership techniques (e.g. coaching, mentoring, skills and leadership development and performance management, including performance reviews.) Determines appropriate staffing levels and makes decisions related to recruitment, retention, discipline, and termination.
• Monitors and ensures the integrity/quality of data in the screening database by analyzing the timeliness, accuracy and completeness of data capture, investigating data anomalies and recommending solutions, designing and implementing data collection tools to promote data accuracy, developing and maintaining data coding manuals. Responsible for developing and updating staff training modules and works with stakeholders to ensure appropriate data collection tools and troubleshoots systemic data quality concerns.
• Develops and maintains standard operating procedures (SOPs) for the area by performing duties such as developing, reviewing and updating policies/procedures and communicating SOP changes to staff.
• Develops metrics and key performance indicators (KPI’s) relevant to team, equipment and system performance. Uses metrics and KPI’s to identify performance issues or other variances, develops strategies to address and to improve performance.
• Monitors workflow for the area in accordance with established protocols. Analyzes workflow and workload statistics to identify opportunities to streamline workflow and, using Lean principles, continuously strives to improve work processes. Establishes and maintains daily management practices and reporting.

Qualifications:

A level of education, training, and experience equivalent to a Bachelor’s degree in a health discipline or health care administration and a minimum of 5 years recent related experience in either a clinical or business environment including a minimum of 3 years of supervisory experience in a union environment. Training and experience in health records and/or information management is preferred.
Self-motivated and personally accountable, with a demonstrated history of leadership and administrative successes. Demonstrated ability to coach, develop, and empower employees. Leadership in facilitating and adapting to changes while protecting a high standard of care and patients/employees/clients/stakeholders satisfaction. Ability to function independently to plan, organize and coordinate a variety of activities to ensure maximum effectiveness. Strong analytical skills and is a problem solver who works with integrity, adaptability and originality. Knowledge of a variety of computer software products including word processing, spreadsheets and databases. Physical ability to perform the duties of the position.