Outreach Team Clerk, Sunny Hill Clerical - BC Children’s Hospital & Sunny Hill Health Centre

Outreach Team Clerk, Sunny Hill Clerical

BC Children’s Hospital & Sunny Hill Health Centre

Vancouver, BC

Reporting to the Program Manager and under the direction of the Program Secretary performs a variety of duties related to outreach and education activities at Sunny Hill.  Duties include providing clerical support such as collecting referrals, taking minutes, scheduling and booking outreach trips and telehealth events.

What you’ll do

• Coordinates outreach trips by liaising with the communities and the professionals of the Child Development and Rehabilitation Program to determine the possible patient list and suitable outreach dates; booking hotels, arranging for transportation and rental vehicles, and ensuring tickets are delivered to staff; collecting charts and providing professionals with information forms/materials for the outreach trip; and pre-admitting patients and making sure there is an active referral prior to being seen on the outreach trip as well as custom bookings for assorted other health professionals.
• Assigns outreach credit cards to professionals and reconciles charges using guidelines and systems established by Finance. Reports discrepancies to Finance and Program Manager or designate.
• Orientates and guides community professionals through scheduling process to enable them to prepare their own intake, scheduling, and processing of information needed in order for the children to be seen. Schedules and books clinical appointments for Sunny Hill teams/services. As required, sends out letters confirming appointments to families and community professionals.
• Manages a central equipment pool, mostly laptops, for outreach activities including a master sign out list and ensures equipment is returned and stored securely after each trip.
• Prepares billing information for the short-term contracts in accordance with the Letter of Agreements arranged with each community.
• Creates and maintains a contact list of clinical professionals within communities in BC for use by Sunny Hill clinicians in order to refer children back to their own community services.
• Orientates clinical and clerical staff on the patient tracking system. Prepares reports for the Program Director or designate as required. Reviews the data to ensure accuracy and consistency and brings forward concerns to the Program Manager. Assists staff in accessing and utilizing the system and responds to queries.
• Assists the clinical lead for the Telehealth project in coordinating activities by performing duties such as preparing timesheets and reports for the Telehealth initiative, photocopying information packages and materials, and liaising with booking clerks to schedule patient appointment times, technicians, equipment, community professionals and families. Collects chart information for the professional regarding the child’s appointment and tracks information through the databases.

What you bring

• Grade 12 and two year’s recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to keyboard at 45 wpm.
• Knowledge of medical terminology.
• Communicating effectively both verbally and in writing.
• Ability to organize work.
• Physical ability to carry out the duties of the position.

• Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents – including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study – and how they intersect across the health care system.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full -Time
Wage: $27.10 per hour.

Location: 4500 Oak Street, Vancouver BC V6H 2N9
Applications will be accepted until position is filled.

Hours of Work: Monday- Friday; 0800-1600
Requisition # 176428E

What we do

Sunny Hill Health Centre for Children (SHHC) provides specialized development and rehabilitation services to BC children, youth and their families.

BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.

SHHC and BCCH are part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA, SHHC and BCCH are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of December 12, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.