Porter Coordinator/Porter - BC Children’s Hospital

Porter Coordinator/Porter

BC Children’s Hospital

Vancouver, BC

In this position, the successful candidate will have the opportunity to pick up shifts in both the Porter role as well as the Porter Coordinator position. 

Shifts offers may include short notice sick call replacements, as well as pre-scheduled vacation and leave relief.

For Porter Coordinator:

What you’ll do

• Provide work direction to designated staff by performing duties such as scheduling and coordinating work assignments and breaks. Provide training and orientation to staff members. Observe porters completing tasks, provide feedback and support to ensure standard processes are followed. Provide input into performance evaluations.
•  Ensure the quality and quantity of work output by reviewing, prioritizing, and monitoring porters’ tasks via electronic system to ensure timely satisfactory responses to work requests.
• Review porter and porter coordinator communication binders each shift to stay up to date on standard operating procedures. Communicate updates and reminders on standard procedures/department operations to porter through daily huddles, direct communication and reviewing written materials.
• Receive and respond to queries from clients related to porter services. Investigate concerns by following up on the complaints, taking notes on the particulars of the incident or occurrence and notifying appropriate staff as necessary to make corrections to work procedures. Follow up with clients regarding the resolution of the issue. Notify Manager as deemed applicable regarding the resolution of larger and/or more complex issues.
• Observe workflow variations and provides recommendations to the manager on adjusting departmental policies and procedures.

What you bring

• Completion of Grade 12
• Four (4) years’ recent, related experience including one (1) year in a supervisory capacity or an equivalent combination of education, training and experience

For Porter:

What you’ll do

• Transport patients to and from required areas as assigned by the daily porter work schedule.
• Moves patient from various locations by walking, wheeling or utilizing mechanical aides such as specialty beds, mobilizers, wheelchairs and stretchers to ensure prompt arrival at specified location. Provide support to clients by methods such as supplying blankets when requested and notifying nursing and/or technical staff of any problems and/or client concerns.
• Assist the patient care team with mobilization of clients by lifting and transferring clients on and off stretchers and wheelchairs, following prescribed safe techniques and lifting practices such as utilizing mechanical lifts and/or slide boards as directed.
• Transport deceased by obtaining morgue stretcher, proceeding to the ward/area as notified, assisting nursing staff with transferring deceased on to the stretcher as directed, moving deceased to the morgue, transferring deceased onto empty rack in cooler utilizing versa lifts, and logging information such as time of arrival, client's name, ward, and body tag number for records.
• Transport items such as equipment, blood products, specimens and charts as per established policies and procedures.  Organize and group tasks to ensure delivery times are met.
• Retrieve, deliver and clean equipment designated for storage in the Medical Equipment Depot in accordance with established policies and procedures. Check condition of equipment when performing cleaning duties and reports any maintenance or repair requirements to appropriate maintenance personnel.
• Perform other related duties as required.

What you bring

• Completion of Grade 12
• One (1) year’s recent, related experience or an equivalent combination of education, training and experience.

You will have the ability to:

• Communicate effectively both verbally and in writing.
• Deal with others effectively.
• Physically carry out the duties of the position.
• Organize work and operate related equipment.
• Demonstrate awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
• Commit to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Casual
Porter Wage: $27.10 hourly

Porter Coordinator Wage: $30.54 hourly

Location: 4500 Oak Street, Vancouver BC
Applications will be accepted until position is filled.

Hours of Work: All shift patterns; 8 hour shifts; days/evenings/nights/weekends; short call shifts

What we do

BC Children’s Hospital (BCCH) bcchildrens.ca provides care for the most seriously ill or injured children from across British Columbia.

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.