Program Coordinator, Ambulatory Care, CARE Program

BC Women’s Hospital & Health Centre

Vancouver, BC

Are you a Registered Nurse passionate about reproductive rights and patient-centred care? Do you want to provide inclusive, pro-choice, and non-judgmental care to patients and their families? Join our dedicated team at the CARE Program at BC Women’s Hospital, where you’ll play a vital role in supporting patients in a respectful and empowering environment.

What you’ll do

• Oversees and accountable for the provision of care of the unit/program and overall effectiveness of care. Coordinates and delegates patient assignments, develops master rotations and daily schedules, approves vacation, short term leaves and overtime, and monitors unit/program activities. Implements and monitors the unit/program’s budget and optimal use of resources, identifies systems for improving resource utilization, evaluates patient care products/equipment, identifies, and makes new equipment purchases required.
• Coordinates daily patient flow and patient care related activities within and/or across the assigned unit(s)/program and is responsible and accountable for making critical front-line decisions regarding patient flow/patient care assignments and responding to work-load/clinical escalations. Collaborates with other areas/external resources to solve operational problems, facilitating continuity of nursing care. Advises the Program Manager of any urgent patient care issues or concerns.
• Supervises program staff through monitoring the staff’s clinical performance and defines areas for improvement. Completes annual performance reviews and professional development planning for nursing and allied staff in collaboration with appropriate practice leads. Discusses and clarifies performance expectations with staff, provides written input into employee performance evaluations to promote quality work performance, documents performance issues and provides input to the Program Manager regarding probationary period extensions and disciplinary action.
• Collaborates with the Program’s various leadership positions, and others to provide input for staff educational needs and develops plans for continuing education and professional development. Leads staff education, training, and development activities in collaboration with Program Manager, Clinical Educator, Practice Leaders, or other designated personnel, by conducting needs assessments of individuals/teams, coordinating, or demonstrating new knowledge/skills/procedures, role modeling, supporting autonomous practice, promoting a learning environment and arranging in-service sessions and orientations as required. Maintains records and identifies and schedules staff attendances at yearly updates.
• Oversees the recruitment and selection of new nursing staff including attending interviews, assessing clinical skills and making hiring decisions. Collaborates with appropriate Practice Leads in the selection of allied health staff by reviewing applications, attending interviews, and providing recommendations.

What you bring

Qualifications

• Baccalaureate Degree in Nursing.
• Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM).
• Five (5) years' recent, related clinical experience in Program area and two (2) year's related administrative/supervisory experience or an equivalent combination of education, training and experience.
• Current CPR Certification
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Women’s Hospital contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies 

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Knowledge of leadership and change management practices.
• Knowledge of Trauma-Informed Practice and its application to the defined population of patients.
• Knowledge and action for Indigenous Cultural Safety and Anti Indigenous racism.
• Demonstrated ability to provide effective leadership, supervision, work direction, consultation and to effectively lead change and support staff through transitions.
• Demonstrated ability to conduct clinical risk assessments and provide crisis intervention.
• Ability to apply knowledge of theory and practice to a case management process.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Part-Time (0.80 FTE)
Wage: $52.39 - $70.26/hour
Location: 4500 Oak Street, Vancouver BC, V6H 2N9
Hours of Work: Monday – Thursday; 0800-1600
Requisition # 182755E

What we do

BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.

BCW is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA and BCW are committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Attention current employees of PHSA:

You must apply via your internal profile at http://internaljobs.phsa.ca.

The internal job posting expires on April 27, 2025 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.