Provincial Director, BC Medical Quality Initiative, Medical Affairs

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, the other BC Health Authorities and the BC Ministry of Health, safety, including both patient and employee safety, it is a priority and responsibility shared by everyone, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the PHSA Vice President of Quality, Safety and Outcome Improvement, the Provincial Director is responsible and accountable for the strategic leadership and ongoing development and coordination of the BC Provincial Practitioner Credentialing and Privileging (C&P) Solution/Program. The Provincial Director is responsible for promoting high standards of leadership and management practice; facilitating development of policies, protocols, guidelines, and educational tools related to ensuring ongoing standardization across all BC HAs for the system and processes providing safeguards to ensure practitioners have the requisite credentials and privileges to provide safe care to patients, clients and their families; enabling appropriate reporting, investigation, analysis, learning, and improvement; participating in rigorous performance improvement monitoring; advancing education, and research; and continuously seeking improvement opportunities to enhance patient care through more efficient and effective services.

Duties/Accountabilities:

• Sets up the Central Coordinating Office for the C&P Solution/Program, including recruiting staff.
• Leads and manages long-term strategic plans, goals, and objectives to ensure business strategies and operational plans support and deliver the vision of the BC Provincial Practitioner C&P Solution/Program into the future, based on direction from the BC Physician Services Strategic Advisory Committee, which is comprised of Vice Presidents of Medicine or equivalents from each of the BC Health Authorities.
• Provides visionary leadership to the provincial BC C&P Solution/Program Central Coordinating Office team by mentoring, coaching, and fostering an atmosphere to promote and encourage employees to realize their maximum potential and growth. Oversees all aspects of human resource management including recruitment, performance assessment, and performance management. Works collaboratively with the Central Coordinating Office team, advisory committees, and provincial stakeholders to develop and deploy plans to define, advance, and integrate the BC C&P Solution/Program across all BC Health Authorities, and to create and strengthen partnerships with partner agencies and other organizations and bodies.
• Leads, develops, recommends, oversees, manages, implements, evaluates, and participates in projects aligned with strategic priorities, using leading edge, evidence-based practices and risk mitigation strategies; projects are directed at established goals for system-wide improvement and advancement. Participates in and leads the research, development, and writing of evidence-based reporting and learning policies, protocols, guidelines, and tools.
• Develops networks and builds alliances, engages in cross-functional activities, collaborates across boundaries, and finds common ground with a wide range of stakeholders including vendors, provincial and federal government agencies, other jurisdictions, executive leaders from all of the BC Health Authorities, and senior leaders from provincial, national, and international organizations.
• Promotes a cooperative and collaborative working environment among the health authorities, partner agencies and other organizations involved in credentialing and privileging. Develops and participates in the BC C&P Solution/Program communication and user community engagement activities intended to profile the importance of patient safety and effective reporting and learning activities from identification of events through to evaluation of effectiveness of recommendations implemented to prevent recurrence.
• Develops the BC C&P Solution/Program annual plan, including operating and capital budgets, and presents them to PSSAC, CFO Council and other governing bodies with recommendations. Oversees the BC C&P Solution/Program budget and ensures the program operates within budgetary constraints. Seeks opportunities for financial partnerships with other organizations and identifies opportunities for revenue generation. Manages contractual relationships with software vendors and contractors.
• Ensures the BC C&P Solution/Program compliance with applicable laws, accreditation parameters, data privacy and confidentiality considerations, and technical security and disaster recovery requirements. Participates in determining and implementing performance improvement activities appropriate to the BC C&P Solution/Program and monitors compliance with applicable guidelines, policies, and protocols.
• Participates in provincial, national, and international events and meetings impacting the BC C&P Solution/Program and/or focused on reporting and learning related to credentialing and privileging. Maintains relationships with groups and individuals within all BC Health Authorities, the BC Ministry of Health, the Professional Colleges (i.e. College of Physicians and Surgeons of BC, College of Dental Surgeons of BC, College of Midwives of BC, and College of Nurse Practitioners of BC), Doctors of BC, and other organizations, agencies, and bodies whose activities relate to credentialing and privileging, patient safety, adverse event reporting and learning, and quality improvement. Through these relationships, assists in the advancement of the knowledge of patient safety at all levels.

Qualifications:

A level of education, training, and experience equivalent to a Master’s degree in a health, business, or other relevant discipline and a minimum of ten (10) years of experience in a senior leadership role within a clinical, patient safety, quality improvement, risk management, project management, or change management context.
Required: Ability to set up a Central Coordinating Office. Ability to establish and maintain effective interpersonal relationships with people across all disciplines and settings. Ability to present to and work with executive/senior management. Understanding of the independent roles of the various professionals, agencies, and organizations, such as the BC Health Authorities, in relation to the BC Solution/Program. Demonstrated ability to successfully plan and implement progressive change on a large scale, such as provincial system level. Leadership, critical thinking, strategic planning, analytical, problem solving, teaching/coaching, and research skills. Strong financial, negotiating and contract management skills. Ability to solve complex problems, develop options, and facilitate effective decision-making. Outstanding communication skills, both oral and written. Strong technical and computer skills and competence in the use of standard desktop tools. Demonstrated history of positive collegial relationships with colleagues in management, support staff, Health Authority-based providers and leaders, vendors, and clinicians.
Competencies
Leadership capabilities in the areas of leading self, engaging others, achieving results, developing coalitions, system and business transformation, strategic thinking, reflecting excellence in client service delivery, demonstrating values and ethics, acting with transparency and fairness, and management and communications excellence are required.