Quality Analyst

Job Summary:

Reporting to the Director, Quality, Safety and Performance Improvement, the Quality Analyst provides assistance and support for quality, safety, program evaluation, and performance improvement projects. The Quality Analyst provides information and support to projects identified as priorities for achieving organizational goals and improving quality and performance. The Analyst requires the ability to collect, synthesize and present information to a wide range of audiences, and manage components of larger projects. This position requires a strong working knowledge of mental health issues, excellent analytical skills and application of research and evaluation skills and procedures to practical situations.

Duties/Accountabilities:

? Conducts a full range of safety, quality, performance improvement and program evaluation activities by conducting literature reviews; planning, designing, and implementing research and evaluation studies using approved research methodologies; conducting interviews with patients and staff members for evaluation purposes; identifying and interpreting data, including analytic interpretation of findings; and preparing comprehensive reports.
? Conducts special projects and studies that can lead to the adoption of innovative programs and demonstration of alternative models of program design and delivery by collaborating with other team members in the design and development of the project or study; monitoring development, designing data collection systems, analyzing and interpreting statistical results; and preparing comprehensive reports, providing assessment and recommendations, and identifying implications for service delivery.

Qualifications:

A level of education, training, and experience equivalent to a Bachelor’s or Master’s degree in social sciences or health-related sciences and one (1) year recent experience in related research/evaluation/decision support in a mental health and addictions environment.
Leadership and Professional competencies include the ability to liaise with a wide variety of people including clinical teams, clients and other members of Quality, Safety and Performance Improvement; and strong oral and written communication skills, including strong interviewing skills; demonstrated initiative; ability to work well in a group or independently and under pressure; ability to apply academic knowledge to practical situations; competency in computer statistical analysis programs such as SPSS, spreadsheets, databases, and word processing.