Quality Assurance Analyst Regional Digital Solutions

Job ID 2423843_pl355 Date posted 09/24/2024 Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Within the context of the Provincial Digital Health & Information Services (PDHIS) Lower Mainland consolidated area that provides services to Vancouver Coastal Health, Providence Health Care, and Provincial Health Services Authority and other Lower Mainland consolidated services (VPPL), the Quality Assurance Analyst reports to the Team Lead and/or designate and is responsible for coordinating change, quality, and release control management of various clinical application environments. The Quality Assurance Analyst utilizes technical knowledge of Oracle Health EHR integration & build methodology, HL7 standards, Python scripting, IT coordination skills and thorough understanding of release management and testing methodologies including regression and integration testing, to perform the duties of their role.
The Quality Assurance Analyst contributes to the design of unit, end-to-end, integration and performance tests; maintains processes to provide best-practice change control throughout application development and deployment cycle; monitors quality standards in internal team processes, ensures that standards associated with application configuration, and documentation are adhered to, escalating questions and concerns as required. The role coordinates the application environments up to production and the management of releases through each stage of testing (programmer, unit, integrated and user acceptance).
The Quality Assurance Analyst assists with orientation and onboarding for new staff, and reports and refers issues to the Team Lead or Manager as appropriate.

Duties/Accountabilities:

1. Determines user requirements, examines and identifies problems with existing systems and determines steps needed to address the problems to support system maintenance activities, outages and system changes throughout the systems development life cycle of a clinical application. Monitors and confirms compliance to established processes and quality assurance practices through various application environments (e.g. development, testing, staging, production). Maintains a tracking system by updating checklists, process documentation and updating spreadsheets. Communicates with clinical, application and technical teams, as well as downstream IT systems partners according to established procedures.
2. Monitors that partners needs are met with system changes and that technical changes are implemented with minimized risk to the clinical solution. Reports and refers issues to Team Lead or Manager as appropriate.
3. Coordinates managed, special, and emergency releases in Certification and Production domains (including ticketing system release containers and special bulletins) by methods such as scheduling, organizing, sending meeting notifications, and distributing notes and other documents.
4. Collaborates with leaders to determine timelines/implementation plans, identify available and suitable resources by methods such as identifying builders and validators for tickets and dependencies, monitoring builds within production, organizing the creation of test patient and provider records, and documenting decisions made.
5. Coordinates basic training for ticketing system and other sessions by, booking meeting rooms and any necessary equipment, sending meeting invite, and ensuring attendees have access prior to session.
6. Maintains various team documents including templates and status updates by methods such as gathering information from various sources, drafting queries and forms, and mocking-up reports.
7. Coordinates testing and system validation work across multiple application teams. Works in collaboration with other RDS employees (such as Systems Analysts and Application Testers) and downstream partners for components of testing and validation efforts with partners /clinical sites.
8. Develops and maintains application support or detailed technical/instructional documentation including test scripts; documentation to support partners, and application or technical team’s understanding of the configuration changes; steps required to implement and monitor a change, maintenance activity, or outage.
9. Reviews technical specifications and clinical workflow specifications for integrations and documents complex integration test cases. Carries out Quality Assurance reviews of Clinical Solutions team scripts and results.
10. Provides orientation and information to RDS Staff on navigating and utilizing IT Tools related for tracking system changes and incidents.
11. Performs other related duties as assigned.

Qualifications:

Education, Training and Experience
• Graduation from a recognized degree or diploma in Computer Science, two (2) years’ recent related experience or an equivalent combination of education, training and experience.
Skills and Abilities
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.