Senior Device Analyst, Regional Digital Solutions

Senior Device Analyst, Regional Digital Solutions

Provincial Digital Health Services

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Within the context of the Information Management Information Technology Services (IMITS) lower mainland consolidated area that provides services to Vancouver Coastal Health, Providence Health Care, and Provincial Health Services Authority and other lower mainland consolidated services (VPP), the Senior Device Analyst reports to the Manager or designate, and is a senior professional level job that works with great independence within a multi-site health care environment. For the assigned portfolio, the Senior Device Analyst provides work direction, reviews workload, ensures completion of work assignments, and refers issues to supervisor. Participates in the recruitment and selection of staff, instructs and demonstrates to IMITS staff, and provides input to the Supervisor regarding staff performance as requested. The Analyst gathers detailed information from clients, completes impact analysis, translates business needs into technical requirements and applies multiple technical solutions to business problems; troubleshoots, problem-solves and analyses system incidents, examining and identifying issues and formulating solutions; and participates on complex large/medium initiatives and projects. Utilizes a broad based understanding of IMITS supported solutions, device and application integration and system relationship; release or change management processes, concepts and tools; and ITIL knowledge in order to carry out in-depth analysis on complex systems/applications. Creates and implements detailed work plans, procedures and process, and carries out testing, evaluation and configuration. Collaborates with IMITS colleagues, clients and vendors as needed.

What you’ll do

• Functions as a senior device analyst by providing work direction, guidance, mentoring and coaching to junior and intermediate staff around application and device solutions; determining work priorities within portfolio, assigning tasks and reviewing workload; resolving day-to-day issues and monitoring completed work to ensure conformance with established standards; and determining related training requirements and referring unresolved operational and staffing issues to the supervisor.
• Responds to system incidents and other tickets via the service desk by performing tasks such as gathering information and feedback from user department, investigating and prioritizing incidents and tickets according to potential impact, analyzing and diagnosing problems and formulating solutions, escalating unresolved incidents and tickets as required, and communicating progress on tickets to the service desk, customers, and/or other teams.
• Assists with recruitment and training of staff by reviewing applications and providing feedback on technical qualifications of candidates to supervisor, testing candidates, participating on interview panels in conjunction with the Supervisor, rating candidates answers, providing instruction and demonstration to IMITS staff, and providing input to the Supervisor regarding staff performance as requested.
• Uses advanced technical knowledge and aptitude by methods such as carrying out in-depth solution analysis, ensuring errors/deficiencies are corrected, providing an advanced level of troubleshooting across complex integration of solutions with the system, and proposing hardware and/or software/configuration modifications or upgrades to enhance the environments. Provides technical guidance, advice, and consultation within IMITS.
• Drafts standard operating procedures, process, and formal documentation by methods such as establishing device and solution setups, installs and troubleshooting standards and procedures for use by IMITS and user departments, writing comprehensive operating documentation, preparing complex test plan for review and approval, developing procedures steps, such as recovery and maintenance procedures, and transferring knowledge to the team and to others.
• Functions as senior analyst and coordinates complex large/medium initiatives and projects that have a significant impact on client departments by reviewing work requests and analyzing requirements and feasibility, identifying conflicting requirements and completing an impact analysis, estimating tasks and timelines, workflows and calculating cost estimates and making recommendations. Leads the data and process modeling activities, and develops complete device solution/application(s) and support of the device solution/application.
• Develops and implements detailed work plans, sets schedule based on priorities and staff availability/requirements, and prepares project status reports and presentations. Participates in the creation of project charter for client and IMITS sign off, coordination of project resources, and with monitoring project team's progress.
• Collaborates with, and represents IMITS to, clients and others by methods such as developing and maintaining relationships with clients and other stakeholders, attending meetings to provide input into the operational requirements of the area, meeting with senior staff/leaders to determine priorities and needs; assisting clients in identifying technical/system deficiencies, providing options and presenting to decision makers, negotiating with client departments and other project teams, and providing user training as required.
• Liaises with vendors and appropriate stakeholders by researching and evaluating new devices and solutions or version upgrades, working with vendors to ensure service levels meet standards, and communicating with vendor or third party services personnel to identify, isolate and resolve problems. Contributes to development of Requests for Proposals (RFP) documentation to be sent to vendors. Support solution implementations and upgrades by following the change control process; performing technical testing, engagement of other teams for testing and planning as needed, go live planning and support.
• Works with various IMITS team members to ensure integrated solutions and represents team/IMITS in various initiatives across the organizations as a senior device resource.
• Leads and/or attends team meetings, participates in team discussions and projects, and actively participates in or champions continuous quality and process improvement activities by reviewing job workflow, reporting system issues and errors, and providing input/feedback to the Manager such as identifying roadblocks and inefficiencies, and proposing possible solutions.
• Documents own work and actions taken, updates assigned ticket information with client provided information, maintains accurate team records, and updates information related to workflows in accordance with standard operating procedures. Creates and updates documentation to internal websites and SharePoint sites.
• Provides input into disaster preparedness plans by participating in the development and maintenance of clinical application downtime procedures and downtime/disaster exercises.
• Performs other related duties as assigned.

What you bring

Qualifications

• Graduation from a recognized degree or diploma program in Computer Science, plus four (4) years' recent.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Provincial Digital Health Services contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Ability to organize work.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to provide work direction to junior and intermediate team members.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time
Wage: $50.48 / Hour
Location: 1885 W Broadway, Vancouver, BC V6J 1Y5
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday), On-call may be required
Requisition #: 190379E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of October 27, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.