Social Worker Care Coordinator, Connect 4 Care Service Neuromotor Program - BC Children’s Hospital and Sunny Hill Health Centre

Social Worker Care Coordinator, Connect 4 Care Service Neuromotor Program

BC Children’s Hospital and Sunny Hill Health Centre

Vancouver, BC

What you’ll do

• Provide advanced psycho-social assessments for the designated client population by providing intake and family needs assessment, initiating a plan of care which includes the goals and needs identified by parent/caregiver, and other areas as suggested by the comprehensive intake assessment, utilizing teleconferencing to include health care professionals in care planning alongside patients and families around the province.
• Collaborate and assist within the disciplinary team at BCCH/SHHC by determining gaps with patient and family needs, navigating beyond our own systems and troubleshoot when and how to integrate with other community resources, creating new pathways of care, bridging gaps across systems and linking in with other system resources (such as MCFD and community resources) to advocate for patient needs and secure clinical services for the patient and family.
• Establish and maintain effective collaborative and constructive liaison relationships with a variety of individuals and groups, including patients and families, community primary care physicians and pediatricians, community mental health providers, MCFD social workers, schools, hospitals and other agencies, in order to coordinate services.
• Advocate for the patient and their family or caregiver for resources within the hospital and the community by assessing the financial and other psychosocial needs and works in coordination with community resources to meet these needs.
• Provide counselling and psychoeducation to families and other relevant caregivers to understand the nature of their concerns and to facilitate change in coping style, behavior, feelings and adaptive responses to adverse life events. Utilize parent coaching to promote capacity building skills.
• Make recommendations for program/service and clinical practice guidelines planning and development as part of a multidisciplinary team.
• Maintain up-to-date knowledge on research and national and international best practices in care coordination, healthcare leadership and social work practice for children and youth with multiple and complex developmental and behavioral needs. Maintains knowledge of relevant legislation including the Child and Family Services Act, Infants Consent Act, Freedom of Privacy and Information Act and the Mental Health Act.
• Promote patient and family centered care by participating in relevant committee work within the Social Work discipline, specialized program, hospital-setting, and/or continuum of health care. 

What you bring

Qualifications

• Master’s Degree in Social Work from an accredited School of Social Work.
• Minimum 3 years’ experience specifically providing assessment, parent or supportive coaching and care coordination both within Hospital outpatient settings and in the community, with families of children with complex developmental or neuromotor needs or equivalent combination of education, training and experience.
• Demonstrated knowledge, understanding and use of leadership approaches and skills including communications and relationship building.
• Current full registration with the British Columbia College of Social Workers.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BCCH & SHHC contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
• Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Comprehensive knowledge of Social Work theory and practice.
• Knowledge of mental health and complex developmental behavioural or neuromotor conditions.
• Knowledge of the range of service options available for the designated client population both within the hospital and community setting.
• Knowledge of solutions and strategies to reduce various barriers to care for the designated client population.
• Knowledge of and commitment to strengths-based, family-centred practice.
• Comprehensive knowledge and demonstrated ability to apply care coordination principles and ability to advocate for families as they navigate the health care system.
• Demonstrated ability to establish and maintain supportive, trusting and professional relationships with clients and their support group.
• Demonstrates a commitment to beginning and continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $42.27 - $52.81 /hour

Location: 4500 Oak Street, Vancouver BC, V6H 2N9
Hours of Work: Monday to Friday; 0800-1600

Requisition # 183112E

** Please note: Support for nomination with the BC Provincial Nominee Program is not a guarantee, entitlement or an employee benefit after receiving a full time job offer with PHSA**

What we do

BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.

Sunny Hill Health Centre for Children (SHHC) provides specialized development and rehabilitation services to BC children, youth and their families.

BCCH & SHHC are part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA, SHHC and BCCH are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Attention current employees of PHSA: 

You must apply via your internal profile at http://internaljobs.phsa.ca.

The internal job posting expires on May 15, 2025 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.  

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.