Specialist, Change Management – Indigenous Health

Specialist, Change Management – Indigenous Health

Provincial Digital Health and Information Services

Remote (with option to work in office in Vancouver or Burnaby)

You are a change management professional who understands the business of health care. You’re also a creative problem solver, thoughtful communicator, and you have lived experience as an Indigenous person. You’re seeking a role where you can be authentic, a changemaker, and make a genuine difference at a systems level. Digital and virtual health are integral to achieving the transformation required for a more equitable, accessibly and safe healthcare system. Digital and virtual health products and services are empowering patients with increased choice and voice in their care. In this new role, you will be a leader in transforming organizational culture by supporting team members on their Indigenous Cultural Safety learning journey and embedding culturally safe practices into digital and virtual health products and services for patients.

**Pursuant to section 42 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry. We invite applicants to self-identify within their cover letter and/or resume.

What you’ll do

• The Specialist, Change Management will be an integral member of the new Culture & Engagement team within the Provincial Digital Health and Information Services (PDHIS) portfolio, part of the Provincial Health Services Authority’s (PHSA) corporate services area. This team will support teams across PDHIS to achieve the PHSA North Star Priorities, which includes, “eradicate Indigenous-specific racism and create an anti-racist, safe culture, free from discrimination.”
• The role of Specialist, Change Management also reports through a matrix to PHSA’s Indigenous Health, Cultural Safety & Transformation team, and with inspiration and support from this team, will work towards improving employee, patient and health care provider experience with a focus on Indigenous Cultural Safety (ICS) and the lens of Intersectionality. The long-term focus will be shaping and leading the ICS journey for PHSA employees within the services areas of information technology and information management.
• As this role and team get underway, initial focus will include:
• Partner with the Health Information Management (HIM) Registration Services leadership and hospital-based Indigenous Patient Navigators to improve the process for Indigenous Self-Identification at PHSA facilities
• Identify change requirements and lead implementation of new equitable patient engagement principles and design practices for product development teams across PDHIS
• Establish and support an ICS Community of Practice within PDHIS
• Develop a transformational learning plan for PDHIS in collaboration with the Indigenous Health ICS Learning team

What you bring

Qualifications

• A level of education, training and or lived experience equivalent to a master’s degree in a relevant discipline, such as Health or Business Administration, Leadership or Organizational Development
• 5-7 years of recent, related change management, organizational development and/or project management experience, preferably in a health care setting.
• Training and experience in change methodology/framework and/or change management certification are both considered assets.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within PDHIS contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
• Broad change management knowledge; demonstrated competency in applying change management principles, methodologies and best practices; and a solid understanding and empathy for how people go through a change and the change process.
• Demonstrated competency in the implementation activities and tactics of evidence-informed practice in areas such as transformation/change management, communications, employee and partner engagement, systems thinking, coaching, and learning and development.
• Excellent verbal and written communications skills; is an honest and respectful communicator who can clearly articulate messages to a variety of audiences including the ability to contextualize the required information.
• Ability to work effectively at all levels of the organization and influence/persuade others in moving towards a common goal; with ability to cultivate and maintain mutually beneficial working relationships.
• Sensitivity to political and other external environmental issues and their impact on health care; establishing a course of action for self and others that is results-oriented; and promoting compliance with standards and ethical and legal requirements.
• Fosters creativity and innovation in strategic planning involving transformative change including creating strategic change management plans.
• Demonstrated problem-solving and root cause identification skills to develop progressive, creative and innovative enterprise-wide solutions.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $88,990 - $127,923 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 W Broadway, Vancouver, BC V6H 1G9
Closing date: Applications accepted until position is filled
Hours of Work: 8:30-16:30 (Monday to Friday)
Requisition # 176128E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of December 5, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.