Team Lead, Clinical Solutions, PDHIS

Team Lead, Clinical Solutions, PDHIS

PHSA Corporate

Vancouver, BC

This position is a part of Provincial Programs supporting various Portfolios. This role involves remote work, however the Team Lead must be within the vicinity of a regional BC Cancer Centre to work on site as required.

Reporting to the Regional Manager, the Coordinator is responsible for managing the planning, implementation, integration, operation and future enhancement of designated strategic, enterprise-wide Information Systems for Vancouver Coastal Health (VCH) and Providence Health Care (PHC) or designated health service delivery area(s). Provides leadership and direction to staff and applications support across multiple sites. He/She is the primary contact for enhancement requests and issues. Coordinates responses to user initiatives, requests and issues with team members and other staff as needed to meet the defined objectives of the service. Primary working relationships are with IMIS Regional Managers and working level staff within Integration and Planning, Solutions, and Technology Services as well as managers/directors throughout VCH and external vendors. The incumbent directly supervises team members with both clinical and technical expertise such as Clinical Analysts, Senior Systems Analysts, and Systems Analysts/Programmers and provides guidance and direction to Applications Coordinators of clinical areas, as applicable.

What you’ll do

• Ensures systems are supported with the highest levels of service availability and performance.
• Coordinates the activities of staff and resources to ensure they are effectively utilized and assists in the establishment of project management and support structures that will be used by the organization to direct future development and change.
• Ensures problem resolution and customer satisfaction through ongoing communication with all levels of staff within the organization and developing and maintaining productive working relationships with project sponsors and key system users.
• Secures support for the strategic directions of regional systems initiatives by providing specialized knowledge and information to others, liaising on system changes and enhancements and administrative issues, facilitating resolutions, and building relationships.
• Leads the analysis of the current situation and future requirements for the designated service, initiates the development of specific goals and objectives, and sets priorities for planning and implementing strategies.
• Leadership, guidance and supervision of staff using effective leadership techniques (e.g., coaching, mentoring, skill and leadership development, performance management).
• Monitors financial resources with respect to operational obligations; takes corrective action as necessary.

What you bring

Qualifications

• Bachelor’s Degree in Computer Science or Health Information Systems plus five (5) to seven (7) years’ recent, related experience in a complex Acute Care Information Systems environment where expertise in the designated service has been developed in a supervisory capacity or project management role or an equivalent combination of education, training and experience.
• Expertly coordinates activities of staff, project work teams and resources to ensure effective project management, and ongoing applications support.
• Uses strong technical knowledge and abilities to ensure system functionality.
• Understands customer clinical and technical issues and develops solutions for achieving operational goals/objectives and ensuring user needs are met.
• Uses strong interpersonal skills to deal with a variety of clinical and technical stakeholders both internal and external to the organization.
• Uses persuasive communication abilities to influence change, bring an understanding of clinical practice to systems change, link key stakeholders and build support throughout the change process.
• Uses sound decision-making abilities to address complex and divers systems issues, which could have a significant impact on patient care.
• Maintains an awareness of current information systems trends through literature review, contact with peers at other organizations and attendance at seminars, workshops and educational programs.
• Demonstrated ability to provide lateral and strategic direction to solve problems and make decisions.
• Proven ability to plan and execute complex projects with stringent timelines.

Skills & Knowledge

• Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
• Supports team members on their learning journey related to Indigenous-specific Anti-racism, Indigenous Cultural Safety and Humility, DEI and anti-racism.
• Works collaboratively with appropriate Indigenous teams and Diversity Equity and Inclusion departments to ensure holistic application of culturally safe, equitable and anti-racist lenses.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $88,990 - $127,923 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 600 W 10th Ave, Vancouver, BC V5Z 4E6
Closing date: Applications accepted until position is filled
Hours of Work: 0900-1700 (Monday to Friday)
Requisition # 177857E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of January 15, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.