Clinical Coordinator, Patient and Family Counselling Services - BC Cancer Victoria

Clinical Coordinator, Patient and Family Counselling Services
BC Cancer
Victoria, BC

The Clinical Coordinator, Patient and Family Counselling Services, reports to the Regional Services Clinical Manager and works in conjunction with the Psychosocial Oncology Communities of Practice (PSO COP) in providing a province wide approach for clinical services, education, community engagement and research in psychosocial oncology. Develops evidence-based practice and programs, and is involved in the planning, implementation and evaluation of clinical services in the regional program. Supervises Health Sciences Professional and provides clinical direction and evaluation of assigned staff. Performs clinical, educational, community engagement, research and administrative duties.

What you’ll do

• Implement and coordinate the psychosocial oncology program on a Regional level by developing annual goals and objectives in conjunction with Provincial Program priorities for the provision of services to patients and families.
• Provide clinical supervision and consultation for Patient and Family Counselling staff.
• Prepare work schedules and other operational duties, ensuring adherence to the appropriate collective agreement. Approve vacation and leave applications; approves time records for submission to payroll.
• Recruit staff and conducts performance appraisals.  In conjunction with the Regional Services Clinical Manager and Human Resources staff, participates in progressive disciplinary action as required.
• In conjunction with the Regional Services Clinical Manager, develops and monitors the budget for Patient and Family Counselling
• Collaborate with the PSO COP in the development, implementation and communication of evidence based provincial psychosocial practice standards, guidelines and procedures and clinical tools.
• Work in conjunction with the PSO COP to develop and maintain centre professional standards regarding training, staff education, quality management, workload, patient care, and research.
• Create and implement clinical programs, resources and services in consultation with regional and provincial program priorities
• Counsel patients and families concerning psychosocial concerns of advanced complexity through individual, family, and/or group sessions.
• Provide consultation to other disciplines regarding psychosocial issues as a member of the interdisciplinary team.
• Identify patient and family needs for services and makes appropriate referrals, or develops alternate strategies for patient support, education, and follow-up care.
• Act as a member of the Psychosocial Oncology Communities of Practice.

What you bring

Qualifications: 

• Master’s degree in a social sciences discipline relevant to the job from a recognized program, such as Social Work, Counselling Psychology, or Clinical Psychology
• Five years of experience in an interdisciplinary health care setting, including two years in an administrative/supervisory position, or an equivalent combination of education, training, and experience deemed appropriate by the Agency. A minimum of two (2) years experience in an oncology setting is preferred.
• Eligible for registration with designated professional regulatory body or association.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Cancer contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

 Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments

You have:

• Demonstrated ability to organize and prioritize workload.
• Demonstrated interpersonal and communication skills necessary to establish effective liaison with members of the interdisciplinary team, the host hospital, community agencies and the public.
• Knowledge of community, social and health care programs.
• Expertise in research design, statistics, psychosocial research methodologies and measurement
• Ability to use computerized systems and statistical software applications.
• Planning skills necessary to develop, manage and evaluate effective clinical programs.
• Leadership skills necessary to provide clinical direction and consultation to staff.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Wage: $44.02 - $54.94 per hour.

Location:  2410 Lee Avenue, Victoria BC V8R 4Z3

Applications will be accepted until position is filled.

Hours of Work: Monday – Friday, 0830-1630

Requisition Number: 183079E

What we do

BC Cancer provides comprehensive cancer control for the people of British Columbia.

BC Cancer is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA and BC Cancer is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Attention current employees of PHSA:

You must apply via your internal profile at http://internaljobs.phsa.ca.

The internal job posting expires on May 11, 2025 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.