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Accounts Receivable Clerk


Accounts Receivable Clerk

BC Clincial & Support Services

Whistler, BC 

Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Within the context of a complex health care environment and under general supervision, this position is responsible to perform a variety of accounts receivable duties.  Receives and posts payments; prepares adjustments and journal vouchers, issues receipts.  Prepares and posts bills.  Reconciles and/or balances daily receipts and/or accounts to the general ledger.  Maintains collection files; follows up on delinquent accounts.  Prepares bank deposits. Runs and distributes system reports.  Maintains records, trust accounts, patient valuables and petty cash.  Responds to inquiries.  Investigates and clears discrepancies

What you'll do 

  • Perform a variety of accounts receivable duties. Receives and posts payments; prepares adjustments and journal vouchers, issues receipts.
  • Prepare and posts bills. Reconciles and/or balances daily receipts and/or accounts to the general ledger. Maintains collection files; follows up on delinquent accounts.
  • Prepare bank deposits. Run and distributes system reports. Maintain records, trust accounts, patient valuables and petty cash. Respond to inquiries. Investigates and clears discrepancies.
  • Bill self-pay patient, out-of-province, WCB and similar sundry accounts; posts billing information such as charges for patient and medical agency accounts to the accounts receivable ledger and balances to the general ledger.
  • Receive payments; enter information into cash receipts journal, balance and summarize journal and receivable accounts; match and check payments received against invoices and posts from journal to accounts receivable ledger.
  • Process patient charges; check that Admitting Discharge Transfer is accurate in establishing patient's financial responsibility, review codes to ensure that patient has been classified correctly, adjust financial class grading of patient accounts when necessary or inputs patient charges into billing system; verify data is entered correct. 
  • Enter submissions and resubmissions such as patient self-pay and patient agency charges, medical plan billings, room differentials, ALC and LTC charges. Distributes as appropriate.
  • Verify invoices, statements and outpatient charge vouchers, admission and separation histories, etc. against source documents. Investigates discrepancies; contacts patients, relatives, social workers, immigration officers and/or applicable hospital staff for missing data ensure accuracy.
  • Reconcile designated accounts; match to payments received, refund and invoices issued; identify and investigate discrepancies. Prepare adjustment information such as vouchers and credit balance refunds to resolve.
  • Select accounts for collection; prepare listings and supporting documentation to transfer delinquent accounts to collection agencies. Maintain collection files; advise collection agency of payments and queries and provides additional information as required.
  • Follow up on delinquent accounts; initiates and respond to correspondence and telephone contacts with patients, agencies and insurers. Trace accounts returned by Post Office.
  • Issue receipts for cash transactions; prepare bank deposits, balance and maintain daily receipts, records, petty cash account, etc.
  • Maintain extended care patient trust accounts; request and receive deposit, processes charges and prepares patient trust account statements as required.
  • Update patient agency information such as adjusting responsibility of payment information and lists of patients receiving outside services.
  • Run system reports such as Master Log, Weekly Billing Month-end reports on a regular basis; enters required system commands and distributes reports.
  • Receive patient valuables; verifies contents of valuable envelopes and releases to patient on discharge according to Vancouver Coastal Health (VCH) policies and procedures.
  • Respond to telephone and/or front desk inquiries on various issues relating to cashiering and/or designated accounts receivable portfolio. 

What you bring


  • Grade 12, successful completion of a recognized accounting course and two years recent, related experience or an equivalent combination of education training and experience. 
  • Recent experience in Collections and Accounts Recievable is a bonus.
  • Ability to keyboard at 40 wpm.

Skills & Knowledge 

  • Communicate effectively both verbally and in writing.
  • Deal with others effectively.
  • Operate related equipment (Excel).
  • Perform the duties of the position.
  • Organize work
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (TheDeclarationAct, the Declaration Action Plan, TRC,IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home. 

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more. 

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

Job Type: Casual
Wage: $24.84/Hour
Location: 4380 Lorimer Road, Whistler, V0N 1B4
Hours of Work: Casual Post - Sick Cover and Vacation
Requisition: #ARC-CAS

What we do 

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. 

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment. 

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Government unanimous passing of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to meaningful and lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as we move toward self-determination. Guiding these efforts PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as  including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.


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