Lead, Replenishment and Distribution, Supply Chain

Langley, Canada

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Overview

Supply Chain’s success relies on teamwork that is not unlike that in clinical areas. Each member from different business streams in Supply Chain works closely together to deliver the right products and services at the right price, to the right place, at the right time. Every link in the chain focuses on customer needs: from sourcing teams who procure supplies required for specialized care; to warehouse and logistics professionals who receive, store, and deliver supply products across the province; to in-hospital replenishment teams integrated into the clinical landscape within all B.C. hospitals; to licensed clinicians who bring their deep clinical knowledge to standardization initiatives. Our Supply Chain stands as a successful example of what collaboration and provincial focus looks like in practice.

Job Type: Full-Time, Part-Time, Temporary, Casual, Contractor
Job Level: Entry, Mid, Senior, Director
Travel: Minimal

Success Profile

What does it take to be a successful Supply Chain Professional at PHSA? Check out the top traits we’re looking for and see if you have the right mix.

Adaptable
Detail-oriented
Goal-oriented
Multi-tasker
Relationship Expert
Results-driven

About Supply Chain Management at PHSA

PHSA Supply Chain is the sole contracting agent and manages all contracts for BC health authority goods, supplies, equipment and services with the exception of clinical and construction contracts. Supply chain management processes over 925,000 orders with a value of over $2 billion annually in the form of 250 million products. They support 71 hospitals and care sites province-wide. Supply chain employs over 1,300 employees to support all six BC health authorities, with regional branch offices in each health authority and a local presence to support each health authority’s needs. The service covers all elements of supply chain management including contracting and materials management. Supply Chain Management is a service of the Provincial Health Services Authority (PHSA) which plans, manages, and evaluates specialty and province-wide health care services across BC. PHSA embodies values that reflect a commitment to excellence. These include: Respect people, Be compassionate, Dare to innovate, Cultivate partnerships, Serve with purpose

“A team approach in any endeavor is key to success in Supply Chain. Along with my clinical expertise and experience, I count on other members of the Supply Chain team who are also experienced, knowledgeable and highly specialized in business, logistics and analytics. I believe working collaboratively with all members yields success.”
Arturo Macapagal
RN, CPN, Supply Chain Clinical Coordinator, Standardization

“The most rewarding part of my job is knowing that I make a difference. My work helps contribute to the larger team here at PHSA. My behind the scene work as a Purchasing Clerk helps to provide necessary supplies to patients and medical personnel to enable better care and recovery. I know I don’t deal with patients directly, but I feel so much pride when I think about my part within patient care. My heart is filled with joy knowing that I can help in such a small but meaningful way.”
Gloria Santos-Ganadin
Purchasing Clerk

“Almost every piece of equipment, every medication, every supply for the Lower Mainland hospitals comes through this warehouse. In our work, we often talk about ‘Mabel on the table.’ She’s the imaginary patient who’s counting on us to make sure that the clinicians providing her care have everything they need, on time, to do their jobs.”
Dean Wilkes
Warehouse and Logistics Lead, Langley Fulfillment Centre

Benefits

Benefits vary by job type and are confirmed in the interview and hiring process.

Healthcare

Extended Health and Dental Benefits
Health and Wellness Programs

Discounts to 350 BC-wide recreational programs
Retirement Plans

Enrollment in defined benefit municipal pension plan
Paid Time Off

13 annual statutory holidays with generous vacation entitlement and accruement
Close to Public Transportation

Spend your commute time reading, texting or organizing
Collaboration

Be part of integrate health care supply chain provincial network

Job Details

Lead, Replenishment and Distribution, Supply Chain Langley, Canada

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Job ID 2437480_pl355 Date posted 09/15/2025 Job Summary:

Responsible for directing the daily activities of the BCCSS warehouse and distribution centre at the Shared Services Facility in Langley by leading and managing staff involved in office/administrative operations, fork-lift operations, receiving, picking and packing of inventory items, cross-docking and shipping of goods for distribution throughout the Lower Mainland to ensure timely, effective and efficient movement (inbound and outbound) of medical supplies and equipment.

Duties/Accountabilities:

1. Co-ordinates and oversees warehouse operational activities including monitoring operational safety and workflow and allocation of resources to maximize efficiency and effectiveness; responds to and resolves daily operational issues and ensures adherence to standards such as emergency response guidelines and procedures.
2. Monitors, controls and coordinates the flow of goods, services, and information to meet customer needs.
3. Selects, supervises and evaluates staff to ensure effective performance of duties; disciplines staff members as necessary.
4. Participates in the development of warehouse and distribution performance metrics; coordinates and controls activities accordingly.
5. Identifies inefficiencies and workflow issues that are counterproductive to operational goals, and in collaboration with Warehouse & Logistics Lead – Lower Mainland, plans and implements operational change.
6. Facilitates the continuous improvement of warehouse operations by monitoring Key Performance Indicators and participating in established Quality Monitoring Programs. Participates in ISO activities including ISO preparedness, implementation and compliance monitoring.
7. Monitors, assesses and recommends improvements to warehouse activities with regard to industry best practices, quality assurance, continual process improvement, customer service and staff satisfaction.
8. Gathers and organizes information from a variety of sources; provides relevant statistical and progress reports; verifies and improves data integrity.
9. Consults with Manager, Logistics Coordinators and/or Shared Service Site Customer Service Representatives and customers to identify product and equipment storage and distribution requirements; develops and implements strategies to provide reliable and consistent supply of products and equipment throughout the region.
10. Assists Logistics Coordinators and/or Shared Service Site Customer Service Representatives with accessing supply information such as usage reports, operational costs, satisfaction ratings, etc.
11. Ensures the execution and continuous improvement of standard warehouse and distribution operating procedures such as receiving of goods, cross docking, inventory allocation, CSA standards for warehousing of medical/ surgical goods, replenishment system, traffic management, data interchange systems, demand management, electronic data systems administration and related functions.
12. Assists in the preparation of the annual operating and capital equipment budget for the BCCSS Warehouse and Distribution Centre; monitors activities and ensures expenditures are within approved budgets; identifies efficiencies and ensures optimal use of resources, making recommendations on current and future operational/ service adjustments.
13. Ensures that customer service and time objectives are achieved within existing financial constraints to meet operational objectives.

Qualifications:

Bachelors Degree in Business Administration or related field and completion of an accredited program in Warehouse Management or Logistics, five years of related experience or an equivalent combination of education, training and experience.

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