Patient Care Coordinator, Surrey Mental Health Unit, Surrey BC – Correctional Health Services

Patient Care Coordinator

BC Mental Health & Substance Use Services (BCMHSUS)

Surrey Mental Health Unit

Surrey, B.C

Calling all Nurses! Want to become a part of a brand-new initiative within PHSA and BCMHSUS? Are you passionate about joining a newly developed interdisciplinary team providing exceptional trauma informed care to our clients? Join us as we embark on launching a new bed Mental Health space based out of our Surrey Pre Trial Correctional Centre (SPSC).

What is the Surrey Mental Health Unit?

The focus of care in this space will be mental health stabilization of the clients with serious mental illness and certified under the MHA at Correctional Health Services (CHS) with a valid form 4.1 and form 4.2. Care planning will consider the following components: intervention, ongoing evaluation and monitoring of psychiatric presentation, and initiation of substance use treatments including withdrawal management if required. We believe there is no health without mental health and this unit supports this by delivery care to clients that is person and family centered, seamless and integrated, and recovery oriented.

Watch this video to learn about working with BC Mental Health and Substance Use Services! https://www.youtube.com/watch?v=kDUzW-T1Ntg

Watch this video to learn about working as a nurse within Correctional Health Services (CHS)!

https://www.youtube.com/watch?v=Mi4JcBA-Ffw

What you’ll do

Working within Surrey Mental Health Unit, you will provide trauma-informed care to clients presenting with a wide variety and complexity of acute and chronic illnesses/diseases, including communicable diseases, substance dependency, and mental health and general health issues. You will be a member of an interdisciplinary, collaborative health care team, liaising with other health care professionals, clients, family members, and community agencies to provide clients with safe and effective care. Usual duties include:

• Supervise and coordinate the daily activities of the assigned area to ensure the provision of psychiatric and general nursing patient care by performing duties such as coordinating and adjusting work assignments, establishing priorities and facilitating workplace solutions, monitoring patient care and follow-up, and evaluating quality of patient care and outcomes for the long term resolution of care needs; perform regular audits ensuring adherence to established policies, procedures, and protocols including those for quality assurance and the safety of staff, patients, visitors, and the community; schedules staff, making sure that an adequate number of appropriate qualified staff are available; coordinate equipment and other resources; and collaborate with other areas/external resources to solve operational problems, facilitating continuity of nursing care,  and keeping the Manager apprised of any issues or concerns. 
• Act as a clinical resource for members of the multidisciplinary team and students and promotes interdisciplinary collaboration for treatment concerns, continuity of care, and community resource coordination by methods such as assisting with nursing interventions and problem solving, providing clinical guidance and information on complex cases, discussing patient care issues, facilitating the implementation of individualized treatment plans, making decisions on nursing strategies determined to be most effective in managing behaviour on the assigned area, and developing linkages/partnerships with other facilities, agencies, and community resources to best meet patient needs and expected outcomes.
• Receive and review referrals for access to the designated MHU and discharge or transfer referrals to the Forensic Psychiatric Hospital, Correctional Health Services sites or suitable community partners. Work in close collaboration with all referring partners considering referral eligibility and to ensure that clients with the highest clinical or legal requirements are prioritized for placement.
• Facilitate timely admissions and discharges to appropriate bed resources by ensuring comprehensive information is included in referrals by communicating with referral services on prioritized placements of clients using established guidelines and policy.
• Collect, analyze, and report data for resource utilization, compliance to clinical pathways, quality improvement. Work with interdisciplinary team members in utilizing patient data to facilitate successful, expedient, efficient, and effective discharge planning.
• Ensure the dissemination of information concerning patient rights under the BC Mental Health Act to both staff and patients in a timely manner, check to make sure patient documentation is appropriate and complete, ensure security of other conditions/changes are implemented and that patients are aware of legal/administrative procedures and rights.
• Coach team members and coordinates/implements orientation and ongoing training within the area through methods such as clarifying requirements, determining training/orientation sequence of job functions, participating in preceptorships, collaborating with nursing leadership, discussing progress, and facilitating establishment of individual and area goals, assessing progress, and providing feedback and/or written documentation for authorization by Manager. Identify and recommend staff training/skill enhancement to Manager.

What you bring

Qualifications

• Current practicing registration as a Registered Psychiatric Nurse or Registered Nurse with the British Columbia College of Nurses & Midwives (BCCNM).
• Three (3) years of recent, related experience working with individuals with severe and persistent psychiatric illness, substance use disorders, acute and or chronic medical conditions, including one (1) year supervisory experience, or an equivalent combination of education, training, and experience.

• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BCMHSUS contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centered care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
• Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Working knowledge of community health nursing theory including mental health and addictions, communicable diseases, primary care and practice within a patient/family-centered approach.
• Working knowledge of BCCNM's Standards for Nursing Practice; and knowledge of the BC Mental Health Act, other facilities, and community resources.
• Working knowledge of facilitation, mediation, and conflict resolution techniques.
• Demonstrated ability to adjust to new or unexpected events.
• Demonstrates a commitment to beginning and continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honours the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Wage: $49.20 - $67.08 per hour

Location: 14323 57 Ave, Surrey, BC V3X 1B1

Hours of Work: Monday – Friday; 0730-1530

Requisition # 178664E

** Please indicate in your cover letter why you are interested in joining our team at the Surrey Mental Health Unit!

What we do

BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges. BCMHSUS is part of the Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

BCMHSUS and PHSA are committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of January 26, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.