Business Analyst, Cardiac Registry

Job Summary:

The Business Analyst, Cardiac Registry leads and directs the business of Cardiac Services BC Support Services in the day to day operations of the Cardiac Registry. The Business Analyst provides knowledge to multiple stakeholders in cardiac care across six health authorities in BC ensuring compliance to guidelines, controls, policies, and procedures. This position drives the communication, diagnosis, and resolution management process between Registry users, IT operations personnel, and Cardiac Biostaticians. The position requires the individual to develop and maintain customer relationships and satisfaction while identifying areas for improvements providing clients with reports and updates on findings. This position deals with highly confidential patient information and the individual must be highly competent in appropriately receiving, distributing, and delivering information to the correct mediums. The business analyst will also be involved in projects and initiatives under the direction of the Provincial Director of Data Services, Evaluation, and Research.

Duties/Accountabilities:

• Manages the tracking and documentation of registry problems/defects for system and user access issues and is responsible for organizing the priority and completion of registry user requests.

• Contributes to the design, development and implementation of operating parameters, changes, and policies and procedures in the registry and documents these changes.
• Recommends process improvements for the registry and works with registry team members to evaluate alternative procedural and systematic solutions which most effectively meet needs while maintaining acceptable business standards.
• Initiates routine maintenance checks on registry and puts in to action processes for problem/change management, liaising between Cardiac Services BC and external stakeholders.
• Develops and builds the CSBC web platform using Microsoft Content Management Software by designing and creating web content, planning site blueprint, identifying and approving creative elements, performing testing and making any necessary adjustments.

Qualifications:

A level of education, training and experience equivalent to a Bachelor’s degree in Health Information Science or related field supplemented by training and/or experience with quality assurance as it relates to data management plus a minimum of three (3) years work experience as an Information Management/Information Technology professional and with expert knowledge in desktop technologies and strategies including technology design, implementation equipment and support functions related to .NET, SQL Server, PNG, VPNs and general networking.
Demonstrates analytical skills including the ability to comprehend complex issues and related data/information and present information in concise meaningful ways. Ability to use on-line computer applications and microcomputer based systems, including spreadsheets, word-processing, and various forms of electronic media. Explain complicated technical issues in non-technical terms using excellent verbal and written communication skills. Customer focused with the ability to facilitate and encourage co-operation between diverse operational groups and skill sets. Candidate works well under pressure and multi-tasks without direct supervision.