Business Operations Coordinator

Business Operations Coordinator

Children's & Women's Health Center

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Business Operations Coordinator participates in the design, development, implementation and operation of business administration and information management processes to effectively support BC Children’s Hospital (BCCH) senior management and the BCCH physician group. Provides consultation and advice to physician leads by supporting appropriate interpretation of contracts and agreements. Acts as a first point of contact and resource to physician members by providing information and direction and following up with relevant personnel on service planning and evaluation initiatives. Maintains databases related to physician administration and coordinates the collection and collating of data, including workload and service statistics, for internal and external reporting. Completes and submits human resources and financial documentation as required and manages recordkeeping and accountability systems.

What you’ll do

• Acts as a key liaison between physician leads and individual physicians, participates in the development, implementation and evaluation of service planning. Coordinates planning requests and developing service plans under the guidance of the Manager or designate.
• Coordinates the day to day internal processes for physical activity recording and reporting. Provides information management and analytics support to BCCH senior management by developing, interpreting and maintaining up-to-date databases, and documentation for physician activities to meet senior management and Ministry of Health-mandated reporting requirements; this includes activity and time-based reporting of physician activities.
• Provides consultation to physician leads on resource plans for clinical and non-clinical services; provides advice on complex terms and conditions of contracts and agreements related to physician services.
• Makes decisions in process design for collecting, storing and reporting of physician workload data. Analyzes and interprets data related to physician recruitment and escalates issues as necessary.
• Monitors quarterly physician workload and service deliverables by tracking and compiling data, analyzing, investigating, interpreting and reporting on variances to fulfill Alternative Payment Plan (APP) contract obligations to the Ministry of Health.
• Acts as liaison between BCCH Medical and Academic Administration and PHSA departments (Physician Compensation, Finance, Payroll and Human Resources) by sharing information, clarifying details, responding to queries, resolving issues and/or ensuring follow-up by relevant personnel. Maintains a thorough understanding of departmental policies and procedures in order to provide service planning advice to physicians, providing alternative solutions or escalating to Manager or designate.
• Participates in the development, implementation and evaluation of policies and procedures for new and existing initiatives in the portfolio area.
• Provides support to senior leaders and information for physician services planning and development including business case development for new funding applications and strategic planning initiatives.
• Facilitates implementation of business process changes and assists in the development of educational and standard operation procedure documentation for processes related to physician services.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s degree in health, business, public administration or related field supported by at least three (3) to five (5) years related experience in business, operations and financial management, in particular physician administration.
• Ability to self-manage and coordinate multiple projects concurrently. Highly developed verbal and written communication skills. Demonstrated ability to use database, spreadsheet and word processing software at an advanced level. Physical ability to perform the duties of the job.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time - Until return of incumbent

Salary Range: $67,861 - $97,550 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak St, Vancouver, BC V6H 2N9
Closing date: Applications accepted until position is filled
Hours of Work: 09:00-17:00 (Monday to Friday)
Requisition # 174952E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of November 8, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.