Senior Business Analyst, Informatics/Business Intelligence

Job Summary:

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Senior Business Analyst is an integral part of the team responsible for providing leadership and analytical support for monitoring and reporting on operational planning and performance. Additionally, the role provides application support for adjunct applications and business intelligence tools. This role is responsible for providing senior technical expertise and leadership in statistical analysis and documentation of business requirements on projects.
The Senior Analyst will lead the planning, analysis, design, and documentation of business requirements for data standardization, ad-hoc queries, reports, system and health indicators and interfaces. The position will have a deep understanding of transplant and donation information systems, workflows and programs and will support operational and clinical program leaders in the development of reports related to business/operational planning, data interpretation, and data integrity and quality of the available data. In addition, this role will require broad systems understanding of PHSA priorities around reporting requirements to facilitate and support planning.

Duties/Accountabilities:

• Leads program services planning and performance monitoring through the development of reports, direct data extraction and analysis. Provides specialized knowledge, analytical, and senior technical expertise in information management processes utilizing a deep understanding of data standards in relation to establishing quality reports.
• Leads in the analysis, acceptance criteria definition, development, testing, implementation and maintenance phases of assigned projects. Ensures and carries out post-implementation reviews and makes recommendations for improvements. Evaluates the BI tools and their use through customer satisfaction surveys, performance measurement, auditing, usage logs, and other methods, and reports the findings to management and other stakeholders as required.
• Leads the analysis, requirements specifications, design and documentation of reports and various business intelligence solutions in collaboration with PHSA leaders and other project team members as needed. Gathers requirements from internal and external stakeholders and negotiates changes within the context of the visions for both current and future state as well as the vision for reporting solutions. Translates user requirements to technical requirements for implementation; designs reports and researches solutions. Defines and implements change management strategies. Monitors and supports best practice in documentation standards.
• Supports Laboratory executives and senior program leaders with operational reporting requirements through the analysis of data with a deep understanding of performance metrics and benchmarking. Interfaces to support clinical operations, and management and evaluation reporting.
• Leads the formal data collection and analysis to help identify system deficiencies and/or operational inefficiencies in order to report and develop new ways of improving business efficiencies including the data analysis related to business case developments, project proposals, and other key strategic and transformative initiatives.
• Provides strategic planning support and change management services by leading and performing feasibility studies, workload efficiency analyses, using formal data gathering techniques and analyzing, designing and implementing appropriate information systems. This includes identifying system deficiencies, user department operational inefficiencies and ways of improving business efficiency functions.
• Ensures the quality, accuracy, reliability, and timeliness of the data and reports available through meticulous testing, automated and manual data reviews, performance monitoring, contingency planning, consistency reviews, and other methods as appropriate.
• Leads the development of reports that monitor and benchmark cost, utilization and other quality and performance indicators and communicates findings to the Physician Directors, Information and Quality and the Provincial Operational Directors as required.
• Leads statistical analysis support for standard regular reports as well as a variety of documents such as briefing notes, presentations, summaries, and papers.
• Monitors and supports submission of detailed annual and quarterly reports as required.

Qualifications:

A level of education, training and experience equivalent to a Master’s degree in Statistics, Computer Science, Engineering, Health Information Management, Business Administration or related discipline and five (5) years of experience in health information management, health services planning, or data analytics and use of reporting tools.
This role requires a superior degree of critical-thinking and analytical skills with the ability to integrate broad system thinking/perspective with data to develop quality reports, operational support plans and monitor on-going performances. This role also requires superior written skills with a high degree of producing concise, structured and very well written documents and reports. Understanding of the Systems Development Life Cycle and project management methodology. Strong written and verbal communication skills including the ability to express complex ideas in simple terminology appropriate for the audience. Demonstrated ability to use Analytics tools, spreadsheets, word-processing, presentation tools and other software at an advanced level. Physical ability to perform the duties of the job. Knowledge and adherence to privacy and confidentiality policies and measures to protect data. Ability to work as a member of a multi-disciplinary team, while working independently to organize workload, set priorities, and meet deadlines in a dynamic environment. Ability to use query- and report-writing tools is essential.