Workplace Coordinator, HR Services

Workplace Coordinator, HR Services

HRS (BCEHS, BCMHSUS)

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Coordinator reports to Team Leader, works in a matrixed human resources environment, and is accountable for participating as a member of the HR Services team to support a cross-functional team of Human Resources (HR) professionals in providing service to operational partners and ultimately patients. Functions as a junior-level Workplace Consultant with assigned straightforward grievances and union-related issues such as those pertaining to payroll and timekeeping and casual call-out; identifies issues that are complex, non-routine and/or with significant risk and consults/refers issue to the appropriate party for handling. The Coordinator researches, conducts analysis and presents potential solutions, and assists with planning and implementation of decisions/outcomes that are approved and finalized. Builds effective and respectful partnerships and develops an understanding of health sector unionized environment and operational group structures, needs, initiatives and HR-related issues to effectively respond to queries from operational partners and employees and to ensure the consistent application of relevant policies, standards, legislation, collective agreements and terms and conditions of employment.

The Coordinator participates in HR special assignments, projects and events that have PHSA and Agency wide applications. Provides technical and systems assistance, pulls/maintains data and requests ad hoc reports, and makes recommendations regarding policies and procedures, and general support. Provides front-line services to operational partners involving the exchange of information in an effort to influence and guide staff through various processes and decision making, and to triage urgent/emergent issues to ensure connection to or response by the appropriate parties.

What you’ll do

• Working under the guidance of the Team Leader, supports the HR Services team. Identifies issues that are complex and/or contain an element of significant risk to the organization or industry that require consultation with or referral to the Team Leader, Workplace Consultant or another designated contact within HR. Functions as a junior-level Consultant with assigned straightforward grievances and union-related issues such as those pertaining to payroll and timekeeping, respectful workplace, casual call-out, line selection process, and scheduling related to new rotations being developed. Coordinates bumping options, arranges attendance promotion or displacement meetings, and leads straightforward meetings with employee and operational partners which may include union representation.
• Supports the Workplace Consultants and the HR Services team by researching information such as case law, standards, legislation and interpretation guidelines, highlighting their relevance to the matter at hand, preparing reports and briefing documents, and drafting formal correspondence for external 3rd parties (i.e. provincial union, HEABC, and Worksafe BC) for Team Leader or designated Workplace Consultant review; pulling data, requesting ad hoc reports, and completing an initial analysis; and updating records and following up on outstanding action items.
• Triages and/or responds to operational partner and employee inquiries by acting as a first point of contact for urgent/emergent requests in order to ensure response and proper linkages within HR are made; providing information and guidance on work practices and processes, application on collective agreement language, HR policies and non-contract T&C of employment; and promotes HR strategies, corporate initiatives and services to facilitate understanding and foster cooperative relationships. Apprises designated operational partners of departmental issues that will have an impact on existing and/or planned operations.
• Represents the department and acts as a liaison with Payroll and timekeeping, Employee Benefits and Records, IMITS and/or Technology Services, Benefit Carriers, and other Health Authorities.
• Works closely with the Workplace Consultants and centralized HR teams to develop and maintain a broad-based knowledge of all key human resources core specialties. Participates as a HR Services team member through attendance and contributing to team meetings, Community of Practice, and provides input into HR processes and projects that have applications throughout the PHSA on an ongoing basis.
• Provides critical analysis and evaluation of data by creating and manipulating spreadsheets, reporting data back to staff for review and correction where applicable. Provides pro-active support and advice to the team including specific metrics that supports improving compliance to and implementation of HR-related programs/initiatives and the advancement of HR best practices, strategies and solutions. Coordinates and/or supports the planning, analyzes and development of recommended processes.
• Develops, maintains and evaluates administrative processes and systems for effective and efficient human resource activities. Evaluates procedures, makes recommendations and implements revised methods to improve HR administration.
• Provides input to the overall goals, objectives, and operations of the HR Services team by providing feedback and recommendations and assisting with implementation where appropriate. Administers the Team’s operational processes and participates on projects within HR such as recognition, engagement, and other initiatives or rollouts to provide consistent, accurate and reliable data to all stakeholders and to support HR Workforce Strategy within PHSA.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s degree in HR, plus a minimum of one to three (1-3) years of recent, related experience.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within HR Services contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Models a commitment to service and being an HR business partner within a complex organization. Excellent written, verbal, and interpersonal skills; aptitude to listen, ascertain the needs of clients, and respond accordingly in a timely and efficient manner.
• Demonstrated ability to build strong, positive relationships and effectively work with various stakeholders and colleagues. Basic knowledge of standard HR policies and practices, collective agreements, and related employment legislation. Strong analytical, critical thinking and decision-making skills.
• Demonstrated ability to collect data from a variety of sources, analyze, produce reports, and make recommendations. Ability to work both independently and as an effective team member. Able to multi-task, organize and prioritize workload to manage concurrent multiple projects and successfully meet deadlines. Work well with frequent interruptions. Commitment to the value of continuous learning and an open curiosity for new ideas and innovation. Demonstrated ability to engage others to ensure success in the workplace. Demonstrated knowledge and ability to utilize related equipment and computerized software packages such as the Microsoft Office suite at an advanced level.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time

Salary Range: $62,239 - $89,469 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 302 - 2955 Virtual Way, Vancouver, BC V5M 4X3
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition #: 189959E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of October 14, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.