Manager Clinical Services Regional Operations

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Manager, Clinical Services, reports directly to the Senior Director, Regional Clinical Operations, and is responsible for the effective and efficient management of designated clinical services at a regional Cancer Centre. Responsibilities include managing and directing staff, budget development and oversight, and implementation of operational plans. The Manager is responsible for providing leadership and direction for the management, utilization and risk management, and quality improvement for clinical operations in the Cancer Centre. The Manager provides leadership and promotes the philosophy and goals of the organization by applying and evaluating standards, policies, practices, and procedures to the assigned areas; empowering team thinking and innovation; and creates and promotes a practice environment that is focused on evidence-based improvements to patient-centred care that supports opportunities for research, learning and teaching for students and staff. The Manager models joint decision-making and alignment in goals and objectives, and ensures the provision of an inter-professional work environment and care through the maintenance of working relationships and liaison with medical, nursing, administrative and other regional and provincial leadership positions.

Duties/Accountabilities:

• Develops strategic priorities and coordinates operational planning and implementation for the Cancer Centre in conjunction with the practice leaders and Senior Director, Regional Clinical Operations. Collaborates with regional and provincial based colleagues including medical and operational leaders in support patient-focused and integrated care. Ensures consistent and aligned messaging by Centre leadership, and communicates PHSA and BCCA vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
• Provides overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manages and supervises staff.
• Manages service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
• Develops effective and efficient practices and processes to measure the use of resources and quality of care. Prepares an operating budget, monitors variances and uses best practice methods in reporting, monitoring and managing allocated budget. Coordinates contract management as required.
• Leads, in collaboration with physicians & professional practice leaders, the identification of evidence based outcomes, the development of quality indicators and care pathways, ensures compliance with accreditation standards, and coordinates or participates in quality improvement activities (including imPROVE).
• Provides leadership to staff through collaborative coaching, guiding and modeling key behaviors and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Fosters partnerships and establishes systems that ensure seamless client flow.
• Recruits, hires, and supervises staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with nursing, physician and professional practice leaders as needed; and ensures clarification of roles, adherence to accreditation and practice standards, and safe delivery of care.
• Implements effective performance management processes in an interdisciplinary team environment. Ensures probationary and annual reviews are completed for program staff; investigates work and staff issues, and where necessary initiates disciplinary action up to and including termination. Participates in labour relations, including the grievance process. Monitors requests for overtime, vacation, leaves of absences, and sick time.
• Creates an environment that encourages participation in research, evidence - based practice, fosters personal growth and supports opportunities for learning and teaching for students and staff.

Qualifications:

A level of education, training, and experience equivalent to a Bachelor’s degree in a healthcare related field from an accredited University, a Master’s degree is preferred, plus a minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working in a managerial/leadership capacity. Current registration/membership with appropriate professional college if applicable is preferred.
Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds. Fosters collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect. Self-directed and highly motivated. Demonstrated ability to lead teams and to promote teamwork. Critical thinking skills and proven ability to effectively manage human and fiscal resources. Demonstrated understanding and experience of quality assurance process, operational planning and program development. Ability to prioritize and manage multiple tasks and projects. Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.