Lead Facilitator, San’yas Indigenous Cultural Safety Program, Indigenous Health

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Lead Facilitator, San’yas Indigenous Cultural Safety (ICS) Program reports to the Provincial Lead, works in a team environment, and is responsible for providing leadership and direction to the team, and facilitating the PHSA San’yas ICS Training program in British Columbia, Manitoba, Ontario and nationally. Provides work direction, coaching and guidance, scheduling, and further skill development to the Facilitators such as how to identify and assess participant resistance characteristics and how to carry program sanctioned interventions. Updates and writes on-line cultural safety curriculum as required. The Lead Facilitator works collaboratively with internal and external partners and groups including Health Authority management, Agency Learning and Development Teams, Human Resources, Information Technology and Information Management, Consultants and Indigenous organizations and advisory Committees regarding training needs analysis, curriculum design, developing, both clinical and non-clinical focused online Indigenous cultural Safety training. Models a commitment to Indigenous Cultural Safety learning and personal racial identity development to integrate learning into practice.
The San’yas Indigenous Cultural Safety Training Program is an accredited online training program that aims to increase knowledge, enhance self-awareness, and develop skills to work more effectively and safely with Indigenous people. The program is based on the concept of cultural safety; an ongoing process of actively working to make services and systems safer and more equitable for Indigenous people. Topics covered include colonization in Canada; racism, discrimination and stereotyping; and health inequities & social determinants of Indigenous peoples’ health.

Duties/Accountabilities:

• Leads and coaches a team of facilitators in providing unique specialized cultural safety training to health authorities. Provides work direction and guidance using effective leadership techniques (e.g., coaching, mentoring, and skill and leadership development), and staff training and orientation.
• Provides key leadership in the development and delivery of the PHSA Indigenous Cultural Safety Program by ensuring the ongoing provision of high quality and timely service, assessing and improving the programs education resources, and providing data and reports to the Provincial Lead.
• Writes and updates effective and appropriate curriculum and material for cultural safety training based on best practices and adhering to the ICS facilitation model to support participant learning trajectory.
• Participates in recruitment and provides input into hiring decisions and performance management.
• Manages conflict, and supports Facilitators to manage conflict, within an emotionally charged and complex interracial learning dynamics using highly specialized skills and knowledge.
• Provides technical leadership support for the unique on-line training software including managing system platforms, loading information, and working with IT on changes to the hard-wiring.
• Develops and delivers education and training to the health care professionals, administrators and health services providers within the five regional and the Provincial Health Services Authority, and associated government ministries.
• Works in collaboration with Indigenous partners, internal management, Agency Learning and Development Teams, and OD Online Specialists to accomplish training needs analyses, curriculum design, and to develop and analyze non-clinical and clinical online training programs.
• Participates in committees and task groups to advocate for PHSA’s interests, provide recommendations and communicate relevant information to the PHSA Indigenous Program.

Qualifications:

A level of education, training and experience equivalent to a Master’s degree in Education, Adult Learning or a related discipline plus five (5) years’ of recent related experience in the coaching, mentoring, training or on-line facilitation. Bilingual French/English is an asset.
Demonstrated commitment to the Truth and Reconciliation Calls to Action. Critical understanding of transformational learning pedagogy, decolonization, anti-Indigenous racism, and critical race theory. Understanding and demonstrated commitment to racial identity development. Exceptional team facilitation skills and a demonstrated ability to lead a team to achieve goals and objectives. Conversational, plain language verbal and writing skills; excellent communication skills including the ability to train, facilitate, influence and persuade others. Demonstrated ability to teach, coach and mentor with strong analysis, critical thinking and problem solving to support transformational learning. Internal consulting role requires leadership, facilitation and problem solving and team skills, generally in the context of team challenges and conflict. Demonstrated leadership flexibility to lead work in a fluid fast paced work and dynamic work environment to support change. Demonstrated team leadership with exceptional ability to give, receive and incorporate feedback. Demonstrated leadership ability to be self-directed, motivated, and take responsibility over assigned responsibility. Excellent organizational skills including the ability to prioritize workload to meet deadlines. Demonstrated ability to operate and update unique program training software, including graphical space layout, presentation, and on-line learning language and communication techniques. Ability to produce spreadsheet reports. Self-directed and motivated, with demonstrated ownership over assigned responsibilities. Be adaptable and flexible to meet changing priorities and resource constraints.