Senior Manager, eHealth Enabling Services

Job Summary:

Reporting to the Provincial Director, eHealth, the Senior Manager is accountable for enabling services including, Integration Brokers, Information Privacy and Security, Data Quality, Application Support and the Living Lab. The Senior Manager is responsible for supporting multiple applications including CareConnect, PLIS, Panorama, Excelleris, and Sunset. Works with multiple stakeholders including Director of Client Experience, the Enterprise Architecture group, HSSBC, and executives across key clinical stakeholder groups within clinical sites, health authorities and the ministry of health. In addition, the Senior Manager oversees the development of the Living Lab. The Living Lab is an innovate space to develop, integrate and model new and existing eHealth Solutions.

Duties/Accountabilities:

• Oversees Integration Broker team to ensure the infrastructure is well sustained and managed and supports new integration requests. Helps develop architectural vision for integration solutions across PHSA and VCH.
• Oversees eHealth Information Privacy group to ensure all eHealth data is treated in accordance with provincial legislation. Ensures PIAs are developed and maintained. Collaborates with Information Privacy Offices across Health Authorities and MoH.
• Works closely with Enterprise Architecture team to ensure security of all eHealth information systems and infrastructure. The Security Architect matrix reports to this position. Ensures appropriate security policies are in place and followed, and ensures STRAs are developed and maintained.
• Oversees the Data Services team to ensure all data within eHealth systems is monitored, and maintained in good quality. Also oversees coordination of data remediation with sending systems from within PHSA and other Health Authorities, as well as with various health records departments.
• Oversee eHealth Application Support team to ensure applications are well supported and sustained. This includes management of CareConnect, PLIS, Sunset, Audit app, Panorama, and linkages to the provider and client registry.
• Develops and monitors the operational budgets, and uses best practice methods to thoroughly monitor and adhere to allocated budgets. Responsibilities include reporting variances, and resource planning.
• Maintains accountability for management team including hiring, termination and performance management. Provides supervisory guidance and direction to Managers of Integration Services, Privacy, Security, Data Services, Application Support and the Living Lab.
• Manages intersections with various other concurrent clinical and technology initiatives, to ensure good change control across many interdependent systems.

Qualifications:

A level of education, training, and experience equivalent to a Master’s degree in Health Administration, Business (MBA), Information Management or a related discipline, plus a minimum of seven (7) years of recent, related experience in health care operations or clinical project management, ideally in clinical information systems. Past operational experience with Clinical Information Systems is an asset, as is work experience within British Columbia’s health care system. Knowledge of and experience with HL7 interfaces in complex clinical integration projects, and registries (client, provider, EMPI, etc.) is preferred.
Excellent proficiency with MS Office toolsets (Word, Excel, Visio, Project). Knowledge of and experience with British Columbia’s Freedom of Information and Protection of Privacy Act, and eHealth Legislation. Great analytical skills, excellent people skills, strong written and oral communication skills, excellent analytical skills, and a demonstrated capability for handling sensitive situations.